Report Claims Most Students Have Accommodation Problems
October 28, 2014 |
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Research conducted by Ombudsman Services, one of the three mandatory ombudsman schemes, shows that 1.7 million students (74%) have experienced problems with either their accommodation or their utility supplier.
Out of the 1.7 million that experience problems, 60% are accommodation related issues. The most common housing-related complaints included faulty fridges, damp, broken boilers, leaks, and vermin. According to the research, half of the students affected by such problems had to complain to their landlord more than once in order to resolve the issue.
However, utilities can also be problematic for students having to deal with the joy of bills for the first time in their lives. Almost a third (31%) reported problems with their telecoms supplier, with coverage and slow broadband connection speeds causing the most aggravation. Energy suppliers are equally frustrating for students. Most disputes arise from billing discrepancies, and 8% have had to pay the bills owed by a previous tenant.
As such things can be a massive and unwanted pain in the neck, Ombudsman Services have put together a Know Your Rights guide for students. Alternatively, you can cross your fingers and hope your one of the 16% who have no issues!