Need to report a repair?
To help us to help you as quickly as possible, HOP operates a fully automated online reporting system for repairs and maintenance that is available around the clock, 24 hours a day.
Our online system Fixflo, enables us to diagnose your problems, log and diarise maintenance, fully monitor our contractors, and swiftly get the right contractors out to you.
You can even upload photos of your problem to help our Contractors assess what they might need to bring with them to fix the issue.
Until a request is logged online, we cannot send anyone out to deal with the issue. Once you have logged your issue, we’ll be in touch to discuss the next steps and, if required, arrange for a contractor to come out and see you.
We promise to respond as swiftly as we can to your maintenance requests.
We only use a handful of trusted contractors to do repairs and they prioritise the urgency of the work and will respond accordingly. Here’s an idea of the timeframes that they will aim to work to wherever possible:
Please note: we cannot agree to the above timescales unless the maintenance request has been logged online first. If our contractors are unable to complete the job within the agreed timescales above, please report this to your Property Manager immediately.
It may be that major works need quoting for and boiler replacements could take longer due to ordering parts.