HOP has won the Feefo Gold Trusted Service award 2021, an independent seal of excellence that recognises businesses for delivering exceptional service, as rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine reviews and insights. Only businesses who meet the high standard, based on the number of reviews they have collected and their average rating, can receive the award.
A highly valued badge of approval, this accreditation remains unique as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a HOP’s commitment to outstanding service.
Feefo presents the Gold Trusted Service award to businesses that have collected at least 50 reviews between January 1st 2020 and December 31st 2020, with a Feefo service rating of 4.5 and above, which HOP exceeded.
We are particularly proud to win the Feefo award again, and especially whilst coping with the uncertainty and challenges that everyone has faced this year. The feedback we get from our customers via Feefo is very important to HOP, so to win this award is an amazing achievement.
I would like to say a big thank you to all of the staff here who work so hard to provide our customers the best possible experience.
– Luke Gidney, MD
When the property market, along with the rest of the country, was put on hold last year, HOP staff were faced with finding new and creative ways to support our tenants, landlords and the wider community.
Despite having to get to grips with working from home, the team continued to let properties, undertake valuations, consultations and even resolve simple maintenance issues using video technology. The team also arranged food parcels for vulnerable people, made outreach calls and raised money for local charity Leeds Cares to support Leeds Teaching Hospitals and NHS staff. Throughout it all, the whole team kept a positive attitude and pulled together to continue to deliver award-winning levels of customer service.
HOP’s early adoption and investment in technology meant we could focus on online viewings and virtual tours to give prospective tenants and buyers a detailed look around, without even leaving home. In fact, 85% of the student lets we’ve agreed so far for 2021 have solely relied on online viewings, something that would have been unheard of before 2020.
Congratulating HOP on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:
The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.
Everyone at HOP is fully committed to the highest quality of service. The Feefo reviews give us a change to take on board our customer’s feedback so we can make improvements to our practices and procedures and maintain our gold award-winning levels of service.
Click here to read our latest Feefo reviews.
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