As we all face a second national lockdown from Thursday, 5th November, here’s a quick overview for what it means for our customers.
The Housing Secretary has confirmed that
to operate, and that people can still move house during the national lockdown period.
The property market will remain open, but we’ll be following the latest advice, which means tightening up even further on our existing safety measures:
- The HOP Branches in both Leeds and Pudsey will remain open to support all our customers but strictly by appointment only.
- We are offering Online Viewings in the first instance to anyone wishing to view a sales or rental property.
- Viewings and in-person property visits can take place, but in line with strict safety guidance.
- Maintenance will continue as tradespeople are still allowed to enter your property to carry out works, following safety guidance.
- We will continue to answer any queries you may have and are fully contactable by phone or email, in the usual way, although some of our staff may be working from home.
Please read our updated guidance below.
Updated Viewings Guidance
Online Viewings and Virtual Tours are to be prioritised in the first instance, so we can keep visits to a minimum and we will strictly follow the full safety guidance. We will only permit in-person viewings with customers that have confirmed a serious intent to move.
- Customers should not book a viewing if anyone in their household is shielding, self-isolating or feeling unwell.
- We will not attend any property where anyone in the household is self-isolating or symptomatic.
- Viewings are restricted to 15 minutes.
- No more than two people can attend a viewing. Children are not currently permitted to attend.
- If the two viewers are from separate households, they will need to enter and view the property separately.
- We will not be able to offer customers lifts to the property at present.
- Face coverings will be worn by staff and customers throughout the viewing and social distancing measures will be adhered to.
- Property Negotiators will be equipped with their own mask and hand sanitisers. Viewers should bring their own a mask and hand sanitiser to the appointment.
- Hand sanitising will be carried out by all viewers and negotiators before entering a property and immediately after leaving every appointment.
- Tenants or Vendors will need to vacate the property during the appointment to minimise contact and to maintain social distancing measures.
- Prior to the viewing, we request that all internal doors and windows are be opened in order to minimise contact with hard surfaces and to ensure good ventilation.
- After each viewing, the Tenant/Vendor should sanitise all door handles and other hard surfaces that may have been touched.
Where we are responsible for the management of your property, we’ll continue to arrange maintenance as required, ensuring that all our tradespeople are fully compliant with the latest safety advice and equipped with PPE. Tenants should log maintenance in the usual way at: hop-property.co.uk/report-a-repair/
- We will be suspending our in-person Property Inspections during this period but will undertake Virtual Inspections wherever possible.
- Neither Staff nor Contractors will attend any property where anyone in the household is self-isolating, symptomatic or shielding.
- Throughout the appointment, social distancing of 2 meters will be adhered and Contractors will wear a mask throughout.
- We request that handwashing facilities (ideally with separate or disposable towels for drying) are made available to us, however, Contractors will always be fully equipped with suitable hand sanitisers and/or protective gloves which can be used throughout the appointment.
- Contractors will carry hand sanitizer, which will be used before entering a property and immediately after leaving every appointment.
- If we are attending your property to carry out maintenance, you should ensure easy access to all the parts of the property they need to work in, and make efforts to minimise contact with the Contractor or Staff while they are at work, for example by staying in a different room.
- You should not provide any refreshments to Contractors or Staff during an appointment.
- After each appointment, the Tenant should sanitise all door handles and other hard surfaces that may have been touched.
Sales & Lettings Valuations
For convenience, and to minimise risk, we offer virtual valuations with our experts for those wishing to sell or let out their property. If you would like to book a Lettings or Sales Valuation, please click here. In instances where we undertake a face-to-face valuation, we will adhere to the following guidelines:
- Customers should not book a valuation if anyone in the household is shielding, self-isolating or feeling unwell.
- Our valuers will be wearing a mask throughout the appointment.
- We request that handwashing facilities (ideally with separate or disposable towels for drying) are made available to us, however, our Valuers will always be fully equipped with suitable hand sanitisers and/or protective gloves which can be used throughout the appointment.
- Throughout the valuation, social distancing of 2 meters will be adhered to at all times.
- Much as we enjoy a cuppa when discussing your property, you should not provide refreshments.
- When it comes to doing an inspection and taking notes for the floorplan, we politely request that customers vacate the property to minimise contact and to adhere to social distancing measures.
- Prior to the appointment, we request that all internal doors and windows are be opened to minimise contact with hard surfaces and to ensure good ventilation.
- If your property benefits from outside space, please open bi-fold or patio doors for us in advance for access and increased ventilation.
We hope that the above help to explain our new processes and offer reassurance that we are following Government guidance and doing our very best to maintain the safety of our customers and staff.
Should you have any queries, then please do ask when you are booking your appointment or if you are a Tenant, do not hesitate to give your Property Manager a call.
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