Lettings Administrator Job – Leeds Letting Agency

Let-Leeds are currently accepting CV’s for a LETTINGS ADMINISTRATOR role at the company.

WHAT WE ARE LOOKING FOR

We are looking for a professional, energetic and confident person to deliver excellent customer service to our landlords and tenants.

You will be organised, hard working and dedicated with an excellent telephone manner.

You will have office administration experience as a minimum, and preferably some experience in the lettings industry and a passion for property.

WHAT YOUR JOB WILL ENTAIL

Your job will be to provide administrative support to the Lettings Team in a range of duties, including; Dealing with clients face to face, over the phone and via email, referencing tenants, creating and amending lettings agreements and inventories, administering payments received from tenants, diary management, assisting with the marketing of properties dealing with utility providers and maintain accurate records of key movements.

HOURS OF WORK

42 Hours per week. 9.30 am to 6.30pm Monday, Tuesday, Thursday, Friday and 10 am to 4 pm on Saturday. Wednesdays and Sundays off.

START DATE

Start date – December 2013.

SALARY

Salary ranges from £13,000 to £16,000 dependent upon experience with yearly wage reviews.

SKILLS AND CHARACTERISTICS REQUIRED

• Excellent Customer Service
• Professional
• Energetic and confident
• Hard working and dedicated
• Excellent telephone manner
• Organised

JOB ROLE

Dealing with tenants and enquiries, taking leads, qualifying tenants, adding applicants to the database. Up to 40 calls per day.

Selling services to Tenants, gaining feedback from viewings, passing feedback to landlords, references, chasing paperwork, chasing rental arrears.

Tenancy Applications – Highly targeted to be completed within 7 days, Collecting tenant fees and holding deposit by card over the phone, sending out receipts, set up tenancy on CFP, check through application, assess whether guarantors are required, create tenancy agreements, carry out credit checks, Collect ID and bank statements, references, set up deposits, set up Utilities and council tax, book move ins, diarise property inspections.

General Administrative duties;

• Answering Incoming Calls
• Dealing with Incoming Emails
• Replying to Tenant emails
• Adding Applicants to CFP
• Qualifying Applicants
• Booking Appointments
• Booking Tenant Viewings
• Viewing Confirmation
• Notice of Entry

KEY SKILLS REQUIRED

• Excellent spoken and written communication skills
• Excellent approach to customer service and client care.
• Attention to detail.
• Excellent time management skills
• IT skills
• The ability to make good working relationships with a wide range of people
• Good market knowledge
• The ability to work under pressure
• Good organisational skills.

APPLICATION PROCEDURE

Please send us a CV and covering letter via email to accounts@let-leeds.com

The closing date for applications is Friday 15th November.

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