The awards were announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 550 of the UK’s top estate and letting agents.
Phil Spencer said “The ESTAS are the most important and valuable awards in our industry. To be shortlisted requires a lot of hard work, over a very long period of time.”
Simon Brown, owner of the awards added:
Agents that take part in the ESTAS believe passionately in providing the highest quality customer service. They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly.
The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 33,000 votes were received making it the biggest consumer survey of its kind in the property industry.
The ESTAS are sponsored by Zoopla.co.uk the property search website. Jon Notley, Commercial Director Director said “The ESTAS are about consumers; consumers who have recognised agents for the high standard of customer service that they provide. This is exactly why Zoopla is involved with the ESTAs for the second year running and we are delighted to support and be part of this key industry event”.
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