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Landlord Service Update: Covid-19

May 18, 2020 | Landlord News  

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Update as of: 24th July 2020

Branches Open to the Public – please wear face coverings

We are welcoming customers back into both our Leeds and Pudsey branches, with additional safety measures in place. We also ask that you ensure you wear a mask or face covering while at the premises.

Our usual phone lines are still open and our Administrative Team are working hard to answer any queries. We have heavily embraced Video technology to conduct meetings and Video calling through FaceTime, WhatsApp and Zoom so that we can maintain a personal level of service.

Property Visits and Viewings

The Government announced that as of 13th May, valuations, viewings, move ins, inspections, check ins, check outs and inventories can now be conducted. The safety of our customers and employees is our top priority and we prepared the business to resume property visits as of Monday 18th May 2020.

We have been carrying out virtual viewings and valuations during the period, and these will remain available for the convenience of all our customers. As of 18th May, we have resumed property valuations, visits and viewings in line with government safety measures. However, we are still urging customers to make use of our virtual tools , such as utilising virtual viewings wherever possible.

If you would like to book a sales or lettings valuation of your property, please click here and one of our team will get back to you to arrange a convenient time to meet.

Virtual Valuations

Although we are now able to attend properties to complete valuation, we are continuing to offer Virtual Valuations for people interested in selling or letting their home too. This involves an initial face-to-face video discussion and a video tour of the property; then we use our local knowledge and research tools to come back in 1 hour with a valuation range either For Sale or To Let.

Another easy – and contact free – way of determining an estimated rental or sales value of your property is through our online valuation tool.

If you would like to book a Lettings or Sales Valuation, virtually or in person, please click here or call 0113 320 2000

Accounts Team and Rental Arrears Management

We do understand that now will likely be a time of great concern for our Landlords and it is also likely that some tenants are going to be under huge financial strain due to unemployment and self-isolation.

Arrears management will be key during this period. Let Leeds have increased resources in our accounts team to enable more communication and deal with an increase in arrears which is currently running at 14%.

It is expected that Landlords will need to have a degree of understanding in this situation, as rent recovery may not always be possible.

Government guidance reiterates that tenants are still liable for their rent during this time, and encourages Landlords and Tenants to work together to arrange a payment plan if the Tenant thinks they will be unable to pay their rent.

We are grateful for the continued support, understanding and flexibility being demonstrated by our Landlords.

Should you have any queries or concerns, please don’t hesitate to call the team, we are here to help!

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