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End of Tenancy FAQ’s – July 2021

June 15, 2021 | Students  

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For most of our Student Tenants, we are now just a few weeks away from your Tenancy coming to an end and it is time to start thinking about getting ready to move. We hope you’ve enjoyed your time in the property and with HOP, but as your tenancy starts to draw to a close it’s time to start thinking about moving on. The student changeover period is historically our busiest time of the year, so it is more important than ever to be mindful of the new health and safety measures in place.


Due to Covid-19, we have implemented some additional health and safety procedures that you need to be aware of.

To help you get ready for this busy time, we’ve compiled you a handy list of Frequently Asked Questions to help make sure that both you, and your property, will be ready when it’s time to move out.

What if I’m not well?

If you are symptomatic, shielding or self-isolating you must let us know so that we can make arrangements. Please call the office on 0113 322 9324 to let us know as soon as possible.

How do I return my keys?

To minimise the number of people needing to come to the office, all keys must be returned by one Tenant only from each house. We have emailed every tenant directly with how to book a Key Drop-Off Appointment, but if you’ve any queries about, give the office a call on 0113 322 9324.

Please put all keys in a sealed envelope with the address of the property written on the front and post it through our letter box of our Leeds Office on Burley Road.

It’s really important to get all your keys back to us. If you don’t return them, we will have to replace the locks for security reasons, the cost of which is then charged back to you. The address for HOP Leeds is: Coburg House, St Andrews Court, Leeds, LS3 1JY.

When do I have to vacate the property?

You must be out of the property and returned all keys to the office at your allocated appointment time, before 11am on the date your contract ends. However, we ask that you book in a Key Drop-Off time in advance. If you can move out sooner than the end of your contract date, it will give us more time between tenancies.

Do I need to cancel my Standing Order?

Yes! It’s really important that you cancel your standing order with your bank straight after your last rental payment. This does not happen automatically so it’s something you need to add to your to do list ASAP. It is not easy for us to get any overpayment back to you right away and there are also charges for returning overpaid rent, so please make sure that you cancel it.

What should I do with my router?

If you are on Bills Inclusive Package, you will need to return your routers back to Virgin or there will be a £40 charge. Virgin will be sending you a return packs out directly around 20th June, so be sure to look out for it and take action.

How can I prepare for the move?

Your 2020 Student Tenant Handbook contains important guidance for you and advice on the kinds of things we’ll be checking for when we inspect your property on Check Out. Click here to download a copy 2020 Handbook.

How should I leave the property?

In short: as clean and tidy as possible inside and out! Make sure you give the property a clean, remove ALL of your belongings, put all rubbish in the external bins and move all furniture back to where it was when you moved in. You will also need to turn off any freezers to allow them to defrost and make sure you leave the boiler on, with the pressure topped up to the correct level.

Don’t forget, there are other things that you are also responsible for too:

  • Replace any missing or broken light bulbs. If we have to replace them for you, it will incur a charge because it means we have to send out our handyman to purchase and install them, ready for the next Tenant.
  • Outside any lawns need to be cut, edges trimmed and flower beds and borders to be weeded where garden equipment has been provided.
  • Take the meter readings and inform your suppliers, the council and anyone else that you are moving out.
  • Make a list of any maintenance items, if you haven’t already, and let us know what they are by reporting them on FIXFLO.

What about cleaning?

The best (and simplest!) thing to do is to get the property professionally cleaned, which is what we would advise you to do if that is possible. We have emailed you directly with some of our chosen contractors especially for End of Tenancy Cleans or get in touch with the Leeds Team to arrange this and save you and your housemates the hassle. Unless you are super-confident cleaner it’s well worth considering a professional clean, as often Tenants waste time and effort cleaning a property, only to find on the check-out inspection that it doesn’t reach professional standards!

What if I want to clean the property myself?

If you can’t stretch to a professional clean and must do it yourself, here are some tips to help you get things to ‘professional’ cleaning and inspection standards:

  • Leave enough time! You should allow about 7 hours to properly clean your house from top to bottom.
  • Vacuum all floors and carpets and clean any marks or stains.
  • Thoroughly wash any hard floor surfaces.
  • Make sure the oven, hob and extractor fan are clean and free of grease. When it comes to cleaning the oven, it’s best to put the oven cleaner on the night before. Leave it to soak in and do its thing and then get scrubbing in the morning before you go. Oven pride is recommended!
  • Move the fridge out and clean the area behind it.
  • Defrost freezers and clean dishwashers.
  • Clean all cupboards, drawers, shelves – inside and out in all rooms, including the pantry.
  • Get your marigolds on and clean shower cubicles, baths and sinks. They need to be free of any soap residue and grime. Plus make sure you clean the toilets inside and out.
  • Astonish Anti Mould Spray is really good for grout and silicon to remove the stains and mould. If the mould is really excessive though, it will need to be replaced.
  • Washing machines need washing too! Clean it and don’t forget the soap draw.
  • If there’s any mildew, this will need to be cleaned off ceilings or other surfaces.
  • Wipe down wall surfaces and woodwork – don’t forget to clean the tops of skirting boards, windowsills and internal windows. Light fittings, ledges, tops of doors and windowsills also need to be dust free.
  • Watch out for cobwebs! Get rid of any that may cling to ceilings, walls and floors.
  • Check and clean under beds, sofas and all other furniture to ensure the rooms are completely clean – you’ll be amazed at what you can find.
  • Put all rubbish in the outside bins and leave the outside area tidy.

What about maintenance items?

Please report to us via FIXFLO any items of maintenance, or any breakages at the property, so that we can log this and repair in time for the new tenants.

Who should I notify when moving home?

It’s such a stressful period, we know, but it really does help if you get organised and notify all the people who generally contact you at your address. We’ve made a bit of a list to help you get to started, click here to read the blog.

How do I get my deposit back?

The DPS is the Deposit Protection Service and they have been managing your deposit in a third party account if you’ve been living at one of our Managed Properties. Just visit when you are ready to get your deposit back. You will need your Deposit ID and your Repayment ID for this, which will have been emailed to the lead tenant at the start of the tenancy by the DPS. Once we’ve given the property the all-clear and you’ve completed the process, your deposit is usually paid back to you within 5 days.

When will I get my Deposit back?

We understand how keen you will be to get your Deposit, but please be aware that there are a number of steps that need to be completed before it can be released. The whole process can take about 4 weeks. There are a number of things we need to go through for every property, which includes:

  • We need to complete a Tenancy Check-Out once everyone has moved out of the property and all keys are returned.
  • Checking the property is clean, tidy and left in the same condition it was in at the start of the tenancy
  • Agreeing any costs with Landlords and Contractors to put right any damage over and above fair wear and tear
  • Checking for any remaining Tenant rental arrears and identifying any outstanding charges such as lock change, key cutting or late payment charges
  • Checking for any End of Tenancy cleaning invoices as well as any possible costs for replacement bulbs and smoke detector battery costs etc
  • Checking that those on Bills Inclusive have not had any over usage of their gas and electric
  • As long as we are in agreement about any possible deductions from your deposit, then the deposit will usually be repaid directly to your bank account within 5 days

Covid-19 has had a huge impact on all of us and this has been an extremely uncertain and difficult period. We are so grateful for all your support to get through this challenging time.

Thank you for being one of our tenants, we hope you found this useful and that we see you again soon!


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