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Covid-19 Update: Lockdown 3

January 8, 2021 | Company News  

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HOP is still open to support our customers throughout the National Lockdown.

As we find ourselves in another lockdown, it’s not the start to 2021 that we all wished for, but we hope that you are keeping safe.

The Government has confirmed that the property market will remain open. Estate and letting agencies can continue to operate, people can still move house, and tradesman can continue to enter homes to complete maintenance for tenants during this period.

So, if you are looking for a new place to live – or if you would like to rent or sell your property – HOP can help keep things moving.

The safety of our staff, contractors and customers remains our priority and we are strictly following the Government advice to minimise risk.

What you need to know.

  1. The HOP Branches in both Leeds and Pudsey will remain open with limited staff.
  2. Customers wishing to come into branch can do so strictly by appointment only.
  3. In the first instance, we are offering Virtual Tours on every one single of our sales and rental properties.
  4. In-person viewings and valuation appointments can take place, but are subject to strict safety guidelines.
  5. Maintenance can continue where necessary with contractors following the latest safety guidance.
  6. Tenants should report maintenance requests using Fixflo in the usual way, or by contacting your personal Property Manager.
  7. For an instant rental or sales valuation, you can use our handy online tool at any time.
  8. If you are a tenant and are self-isolating or have tested positive for Coronavirus, you should let your Property Manager know.
  9. Although many staff will be working from home, we’re still fully contactable by phone or email in the usual way, to answer any queries you may have.

If you have any questions, please don’t hesitate to contact the team.

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