Maintenance Administrator

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Job title: Maintenance Administrator
Salary: In the region of £18,000 – £22,000 dependent on experience
Hours: Full-time, Permanent. Monday to Friday 9am to 5.30pm, plus 1 in 4 Saturdays, 9am to 1pm.

We are looking for a people person, with the ability to build rapport, and a driven attitude. Someone who doesn’t mind being in contact with contractors to help deal with emergencies, outside of their normal working hours from time to time.

Maintenance and property knowledge would be required for this role, as well as a car.

Main tasks

  • Responding to Tenancy maintenance queries and repair requests
  • Bringing on new contractors onto our preferred contractor list
  • Agreeing specifications and materials
  • Agreeing quotes with Landlords
  • Spot checking contractor works
  • Scheduling Planned Maintenance
  • Visiting refurbishment projects and provide project management
  • Inspecting properties and recording on our inspection software
  • Providing assistance with checkouts and deposit returns
  • Preparing property cleaning and maintenance for new Tenancies

The person

We are looking for someone who enjoys inspecting properties, looking for defects and organising contractors. You will enjoy communicating face to face and on the phone with customers and contractors.

Your customer service skills will be excellent, you’ll strive to provide the best customer service to hundreds of Tenants. You’ll work hard to ensure every Tenant is happy in their home.

In a conversational and friendly manner you’ll be adept at speaking with landlords, tenants and contractors.

You will be excellent at organising your own time, as well as others. You will work hard to ensure your team hit targets.

You’ll have a high level of empathy as well as being a great negotiator. Finding solutions and compromises to problems is your cup of tea. This means you’ll relish solving a grudge or complaint quickly. You will build strong relationships with clients, and sell our services strongly and ethically.

Finally, you’ll be someone who thrives under pressure. You’ll be managing high volumes at any one time. You’ll be a great manager of your own time, which will aid you in managing the volumes without sweat.

You will need to be extremely attentive to the details too, because missing something or making a mistake can be extremely expensive.

To apply

If you think you have the key characteristics, we would love to hear from you! Please click ‘Apply for this vacancy’ below and send us your CV along with a few sentences about why you think you’ll enjoy this job.

If you are successful, we will contact you to arrange a short 15-minute telephone interview.