Job title: Lettings Administrator / Lettings Co-Ordinator
Responsible to: Branch Manager
Salary: £18,000 to £22,000 depending on your attitude and personality
Hours: Monday to Friday 9am to 6pm (plus a 1 in 4 Saturday rota, 10am – 2pm)
- 3 years Customer Service Experience
- Education: A-Level or equivalent
- Location: Leeds, West Yorkshire
- Driving License
Property knowledge and prior experience is definitely NOT needed for this role, because we’ll give you all the training you need. But, once you’re up to speed, you’ll become the go-to person!
Your customer service skills will be excellent, and you’ll strive to provide the best customer service to hundreds of student and young professional Tenants. You’ll work hard to ensure every Tenants move into their homes, feeling happy.
You will be a popular person; the main point of contact for Tenants, as well as the Property Negotiators and Property Managers. Your communication will be outstanding. LOTS of tasks will revolve around you. You will love spinning lots of plates at the same time, fielding questions, thinking fast. You might go dizzy with the challenge.
You’ll be a confident, friendly people-person. You’ll be the perfect person to provide celebrity service whenever a visitor walks into our office, or whenever you pick up the phone or answer an email. In a conversational and friendly manner you’ll be adept at qualifying and adding new applicants to the database, as well as booking viewings, providing viewing confirmations and notice of entry.
You’ll also be a whizz at organising yourself, as well as others. As well as being the main port of call for Tenants, you’ll support the team administratively, deal with customer and staff enquiries, work hard to ensure your team hit targets, monitor and record viewings performance, be aware of all new properties marketed, manage key systems, ensure all viewings and valuations are followed up and provide feedback to landlords.
You’ll have a high level of empathy as well as being a great negotiator. Finding solutions and compromises to problems is your cup of tea. This means you’ll relish solving a grudge or complaint quickly, you’ll help the team negotiate lets, complete pre-tenancies, collect payments. You will build strong relationships with clients, and sell our services strongly and ethically.
Finally, you’ll be someone who thrives under pressure. You’ll be managing high volumes at any one time. You’ll be a great manager of your own time, which will aid you in managing the volumes without sweat. BUT you’ll need to be extremely attentive to the details too, because missing something or making a mistake can be extremely expensive.
If you think you have those key characteristics, we would love to hear from you!
Please send us your CV, but most importantly, we’d like you to write a few sentences about why you think you’ll enjoy this job.
If you are successful, we will contact you to arrange a short 15 minute telephone interview.