Author: Luke HOP

To celebrate our re-brand to HOP from Let Leeds, we would love to raise £1500 for our chosen Charity for 2020, Leeds Cares.

The pandemic has affected each and every person in the UK, and we wanted to give something back to the people from our community working on the frontline throughout the crisis.

As the official charity partner of Leeds Teaching Hospitals, Leeds Cares has launched an urgent appeal to support our hard-working NHS staff during these challenging times and we are delighted to do what we can to support it.

Providing support for LGI, Leeds Children’s Hospital and Leeds Cancer Centre amongst others, Leeds Cares supports NHS staff to deliver the best care for over a million patients and their families each year, funding lifesaving equipment, research, and technology.

Our hospitals are run by 18,000 dedicated staff – from doctors and nurses to porters and cleaners. Due to Coronavirus, staff are working even harder than usual, with frontline workers going the extra mile to care for patients around the clock.

To help raise important funds, we will be placing ‘Thank You NHS’ Rainbow Boards at chosen properties managed by HOP. For every board we place, we will be making a £20 donation to Leeds Cares.

We would love to place raise a Target of £1,500 so that we can help Leeds Cares support the hard-working staff at the Leeds hospitals and enhance the experience of patients and their families.

The money we raise will provide vital support to staff and patients in several ways, such as paying for care packages, assistance with travel and accommodation where needed, as well as helping to fund other health and wellbeing initiatives to boost morale across the wards.

We would like to thank all of our customers for taking part in this brilliant fundraising campaign to raise money for a very worthwhile, local, Leeds based NHS Charity.

 

To celebrate our re-brand to HOP from Let Leeds, we would love to raise £1500 for our chosen Charity for 2020, Leeds Cares.

The pandemic has affected each and every person in the UK, and we wanted to give something back to the people from our community working on the frontline throughout the crisis.

As the official charity partner of Leeds Teaching Hospitals, Leeds Cares has launched an urgent appeal to support our hard-working NHS staff during these challenging times and we are delighted to do what we can to support it.

Providing support for LGI, Leeds Children’s Hospital and Leeds Cancer Centre amongst others, Leeds Cares supports NHS staff to deliver the best care for over a million patients and their families each year, funding lifesaving equipment, research, and technology.

Our hospitals are run by 18,000 dedicated staff – from doctors and nurses to porters and cleaners. Due to Coronavirus, staff are working even harder than usual, with frontline workers going the extra mile to care for patients around the clock.

To help raise important funds, we will be placing ‘Thank You NHS’ Rainbow Boards at chosen properties managed by HOP. For every board we place, we will be making a £20 donation to Leeds Cares.

We would love to place raise a Target of £1,500 so that we can help Leeds Cares support the hard-working staff at the Leeds hospitals and enhance the experience of patients and their families.

The money we raise will provide vital support to staff and patients in several ways, such as paying for care packages, assistance with travel and accommodation where needed, as well as helping to fund other health and wellbeing initiatives to boost morale across the wards.

We would like to thank all of our customers for taking part in this brilliant fundraising campaign to raise money for a very worthwhile, local, Leeds based NHS Charity.

 

Author: Luke HOP

The Chancellor has announced that from 8 July, the stamp duty threshold will be raised temporarily to £500,000 in a bid to boost the housing market.

Sunak has revealed plans to raise the stamp duty threshold from £125,000 to £500,000 in England and Northern Ireland. This means that 89% of transactions will no longer be subject to stamp duty, which starts immediately, and lasts until 31 March 2021.

Luke Gidney, MD of HOP said “This is a big change and an indication that the Government is serious about stimulating the housing market after it was effectively brought to a halt by Coronavirus”.

“This new stamp duty holiday is excellent news for those buying a new home, as well as Estate Agents and everyone else who provides services to those moving home such as removal companies, decorators, furnishing suppliers and even garden centres”

The Treasury said nearly nine out of ten people getting on or moving up the property ladder will pay no stamp duty at all, which is fantastic news for the housing market in Leeds.

The Chancellor’s new measures mean that buyers will only start to pay stamp duty on the amount that they pay for the property above £500,000, which means that 9 in 10 property buyers will now benefit from the new stamp duty holiday.

Earlier this year there were calls for a stamp duty cut to help revive the property market as lockdown eases. Physical restrictions during lockdown had a substantial impact on the market, with housing transactions down by 50% this year, and in turn halving stamp duty receipts to £4bn.

Luke Gidney said: “Both the Lettings and Sales Market in Leeds has picked up significantly since the start of June, however this new stamp duty holiday will be a major boost for activity and give buyers and sellers additional confidence that now is actually a very good time to continue with their moving plans”

“We are sure to see a flood of buyers coming into the market in Leeds. People who had put back their moving plans, will undoubtedly bring forward their move, to make the most of a buoyant market during the stamp duty holiday”

“We hope that Sellers who had previously put back their plans due to the pandemic and economic uncertainty also come to the market, to avoid huge price increases if demand outweighs supply”.

Sunak’s move will result in significant savings in particular for some buyers, and although the move is designed to help home movers, it will also save Landlords tax too.

Landlords will save on the base rate SDLT, but will still pay the additional homes SDLT which is an additional 3%.

The Government will not only give buyers an effective tax break, but those in supporting industries will also benefit, as the housing market is such an important cog in the wider economy. Movers will need to organise finances, utilities, cleaners, as well as furnishings, gardens and building work, which supports other sectors too.

We are in full support of the Chancellors move and wish everyone the best during this period.

The Chancellor has announced that from 8 July, the stamp duty threshold will be raised temporarily to £500,000 in a bid to boost the housing market.

Sunak has revealed plans to raise the stamp duty threshold from £125,000 to £500,000 in England and Northern Ireland. This means that 89% of transactions will no longer be subject to stamp duty, which starts immediately, and lasts until 31 March 2021.

Luke Gidney, MD of HOP said “This is a big change and an indication that the Government is serious about stimulating the housing market after it was effectively brought to a halt by Coronavirus”.

“This new stamp duty holiday is excellent news for those buying a new home, as well as Estate Agents and everyone else who provides services to those moving home such as removal companies, decorators, furnishing suppliers and even garden centres”

The Treasury said nearly nine out of ten people getting on or moving up the property ladder will pay no stamp duty at all, which is fantastic news for the housing market in Leeds.

The Chancellor’s new measures mean that buyers will only start to pay stamp duty on the amount that they pay for the property above £500,000, which means that 9 in 10 property buyers will now benefit from the new stamp duty holiday.

Earlier this year there were calls for a stamp duty cut to help revive the property market as lockdown eases. Physical restrictions during lockdown had a substantial impact on the market, with housing transactions down by 50% this year, and in turn halving stamp duty receipts to £4bn.

Luke Gidney said: “Both the Lettings and Sales Market in Leeds has picked up significantly since the start of June, however this new stamp duty holiday will be a major boost for activity and give buyers and sellers additional confidence that now is actually a very good time to continue with their moving plans”

“We are sure to see a flood of buyers coming into the market in Leeds. People who had put back their moving plans, will undoubtedly bring forward their move, to make the most of a buoyant market during the stamp duty holiday”

“We hope that Sellers who had previously put back their plans due to the pandemic and economic uncertainty also come to the market, to avoid huge price increases if demand outweighs supply”.

Sunak’s move will result in significant savings in particular for some buyers, and although the move is designed to help home movers, it will also save Landlords tax too.

Landlords will save on the base rate SDLT, but will still pay the additional homes SDLT which is an additional 3%.

The Government will not only give buyers an effective tax break, but those in supporting industries will also benefit, as the housing market is such an important cog in the wider economy. Movers will need to organise finances, utilities, cleaners, as well as furnishings, gardens and building work, which supports other sectors too.

We are in full support of the Chancellors move and wish everyone the best during this period.

Author: Luke HOP

For most of our Student Tenants, we are now just a few weeks away from your Tenancy coming to an end and it is time to start thinking about getting ready to move.

Due to Covid-19, we have implemented some additional health and safety procedures that you need to be aware of.

We hope you’ve had a great time at your property, and with Let Leeds, but as your tenancy starts to draw to a close it’s time to start thinking about moving on.

The student changeover period is historically our busiest time of the year, so it is more important than ever to be mindful of the new health and safety measures in place to prevent the spread of Covid-19. To help you get ready for this busy time, we’ve compiled you a handy list of Frequently Asked Questions to help make sure that both you, and your property, will be ready when it’s time to move out.

I’ve moved back with my parents during Lockdown – am I allowed to travel back to get the rest of my stuff?

Yes. Since lockdown restrictions have been eased, as of 11th May 2020 guidance in place from the Government states it is now possible for Tenants in England to travel back to Leeds to collect their belongings and to clean and check-out of their homes.

What if I’m not well?

If you are symptomatic, shielding or self-isolating you must let us know so that can make arrangements. Please call the office on 0113 322 9324 to let us know as soon as possible.

How do I return my keys?

To minimise the number of people needing to come to the office, we ask that all keys be returned by one Tenant only from each house. Please put all keys in a sealed envelope with the address of the property written on the front and post it through our letter box on Burley Road. If there is a queue when you arrive, please respect social distancing with other customers.

It’s really important to get all your keys back to us. If you don’t return them, we will have to replace the locks for security reasons, the cost of which is then charged back to you. Our office address is: Let Leeds, Coburg House, St Andrews Court, Leeds, LS3 1JY.

When do I have to vacate the property?

You must be out of the property and return all keys to the office before 11am on the date your contract ends. If you are moving out sooner, that’s fine and will give us more time between tenancies, so just let us know when you are planning to vacate.

Do I need to cancel my Standing Order?

Yes! It’s really important that you cancel your standing order with your bank straight after your last rental payment. This does not happen automatically so it’s something you need to add to your to do list ASAP. It is not easy for us to get any overpayment back to you right away and there are also charges for returning overpaid rent, so please make sure that you cancel it.

What should I do with my router?

If you are on Bills Inclusive Package, you will need to return your routers back to Virgin or there will be a £40 charge. Virgin will be sending you a return packs out directly around 20th June, so be sure to look out for it and take action.

How can I prepare for the move?

Your 2019 Student Tenant Handbook contains important guidance for you and advice on the kinds of things we’ll be checking for when we inspect your property on Check Out. Click here to download a copy of the Let Leeds 2019 Student Tenant Handbook.

How should I leave the property?

In short: as clean and tidy as possible inside and out! Make sure you give the property a clean, remove ALL of your belongings, put all rubbish in the external bins and move all furniture back to where it was when you moved in. You will also need to turn off any freezers to allow them to defrost and make sure you leave the boiler on, with the pressure topped up to the correct level.

Don’t forget, there are other things that you are also responsible for too:

  • Replace any missing or broken light bulbs. If we have to replace them for you, it will incur a charge because it means we have to send out our handyman to purchase and install them, ready for the next Tenant.
  • Outside any lawns need to be cut, edges trimmed and flower beds and borders to be weeded where garden equipment has been provided.
  • Take the meter readings and inform your suppliers, the council and anyone else that you are moving out.
  • Make a list of any maintenance items, if you haven’t already, and let us know what they are by reporting them on FIXFLO.

What about cleaning?

The best (and simplest!) thing to do is to get the property professionally cleaned, which is what we would advise you to do if that is possible. We can offer preferential rates through our contractors especially for End of Tenancy Cleans so get in touch with the Leeds team to arrange this and save you and your housemates the hassle. Unless you are super-confident cleaner it’s well worth considering a professional clean, as often Tenants waste time and effort cleaning a property, only to find on the check-out inspection that it doesn’t reach professional standards!

What if I want to clean the property myself?

If you can’t stretch to a professional clean and must do it yourself, here are some tips to help you get things to ‘professional’ cleaning and inspection standards:

  • If you are going to clean the property yourself, the biggest piece of advice is to remember to leave enough time! You should allow about 7 hours to properly clean your house from top to bottom.
  • Vacuum all floors and carpets and clean any marks or stains.
  • Thoroughly wash any hard floor surfaces.
  • Make sure the oven, hob and extractor fan are clean and free of grease. When it comes to cleaning the oven, it’s best to put the oven cleaner on the night before. Leave it to soak in and do its thing and then get scrubbing in the morning before you go. Oven pride is recommended!
  • Move the fridge out and clean the area behind it.
  • Defrost freezers and clean dishwashers.
  • Clean all cupboards, drawers, shelves – inside and out in all rooms, including the pantry.
  • Get your marigolds on and clean shower cubicles, baths and sinks. They need to be free of any soap residue and grime. Plus make sure you clean the toilets inside and out.
  • Astonish Anti Mould Spray is really good for grout and silicon to remove the stains and mould. If the mould is really excessive though, it will need to be replaced.
  • Washing machines need washing too! Clean it and don’t forget the soap draw.
  • If there’s any mildew, this will need to be cleaned off ceilings or other surfaces.
  • Wipe down wall surfaces and woodwork – don’t forget to clean the tops of skirting boards, windowsills and internal windows. Light fittings, ledges, tops of doors and windowsills also need to be dust free.
  • Watch out for cobwebs! Get rid of any that may cling to ceilings, walls and floors.
  • Check and clean under beds, sofas and all other furniture to ensure the rooms are completely clean – you’ll be amazed at what you can find.
  • Put all rubbish in the outside bins and leave the outside area tidy.

What about maintenance items?

Please report to us via FIXFLO any items of maintenance, or any breakages at the property, so that we can log this and repair in time for the new tenants. Here’s the link again for you:
https://www.hop-property.co.uk/report-a-repair/

Who should I notify when moving home?

It’s such a stressful period, we know, but it really does help if you get organised and notify all the people who generally contact you at your address. We’ve made a bit of a list to help you get to started: https://www.hop-property.co.uk/who-to-notify-when-youre-moving-home/

How do I get my deposit back?

The DPS is the Deposit Protection Service and they have been managing your deposit in a third party account if you’ve been living at one of our Managed Properties. Just visit https://www.depositprotection.com/ when you are ready to get your deposit back. You will need your Deposit ID and your Repayment ID for this, which will have been emailed to the lead tenant at the start of the tenancy by the DPS. Once we’ve given the property the all-clear and you’ve completed the process, your deposit is usually paid back to you within 5 days.

When will I get my Deposit back?

We understand how keen you will be to get your Deposit, but please be aware that there are a number of steps that need to be completed before it can be released. The whole process can take about 4 weeks. There are a number of things we need to go through for every property, which includes:

  • We need to complete a Tenancy Check-Out once everyone has moved out of the property and all keys are returned.
  • Checking the property is clean, tidy and left in the same condition it was in at the start of the tenancy
  • Agreeing any costs with Landlords and Contractors to put right any damage over and above fair wear and tear
  • Checking for any remaining Tenant rental arrears and identifying any outstanding charges such as lock change, key cutting or late payment charges
  • Checking for any End of Tenancy cleaning invoices as well as any possible costs for replacement bulbs and smoke detector battery costs etc
  • Checking that those on Bills Inclusive have not had any over usage of their gas and electric
  • As long as we are in agreement about any possible deductions from your deposit, then the deposit will usually be repaid directly to your bank account within 5 days

Covid-19 has had a huge impact on all of us and this has been an extremely uncertain and difficult period. We are so grateful for all your support to get through this challenging time.

Thank you for being one of our tenants, we hope you found this useful and that we see you again soon!

For most of our Student Tenants, we are now just a few weeks away from your Tenancy coming to an end and it is time to start thinking about getting ready to move.

Due to Covid-19, we have implemented some additional health and safety procedures that you need to be aware of.

We hope you’ve had a great time at your property, and with Let Leeds, but as your tenancy starts to draw to a close it’s time to start thinking about moving on.

The student changeover period is historically our busiest time of the year, so it is more important than ever to be mindful of the new health and safety measures in place to prevent the spread of Covid-19. To help you get ready for this busy time, we’ve compiled you a handy list of Frequently Asked Questions to help make sure that both you, and your property, will be ready when it’s time to move out.

I’ve moved back with my parents during Lockdown – am I allowed to travel back to get the rest of my stuff?

Yes. Since lockdown restrictions have been eased, as of 11th May 2020 guidance in place from the Government states it is now possible for Tenants in England to travel back to Leeds to collect their belongings and to clean and check-out of their homes.

What if I’m not well?

If you are symptomatic, shielding or self-isolating you must let us know so that can make arrangements. Please call the office on 0113 322 9324 to let us know as soon as possible.

How do I return my keys?

To minimise the number of people needing to come to the office, we ask that all keys be returned by one Tenant only from each house. Please put all keys in a sealed envelope with the address of the property written on the front and post it through our letter box on Burley Road. If there is a queue when you arrive, please respect social distancing with other customers.

It’s really important to get all your keys back to us. If you don’t return them, we will have to replace the locks for security reasons, the cost of which is then charged back to you. Our office address is: Let Leeds, Coburg House, St Andrews Court, Leeds, LS3 1JY.

When do I have to vacate the property?

You must be out of the property and return all keys to the office before 11am on the date your contract ends. If you are moving out sooner, that’s fine and will give us more time between tenancies, so just let us know when you are planning to vacate.

Do I need to cancel my Standing Order?

Yes! It’s really important that you cancel your standing order with your bank straight after your last rental payment. This does not happen automatically so it’s something you need to add to your to do list ASAP. It is not easy for us to get any overpayment back to you right away and there are also charges for returning overpaid rent, so please make sure that you cancel it.

What should I do with my router?

If you are on Bills Inclusive Package, you will need to return your routers back to Virgin or there will be a £40 charge. Virgin will be sending you a return packs out directly around 20th June, so be sure to look out for it and take action.

How can I prepare for the move?

Your 2019 Student Tenant Handbook contains important guidance for you and advice on the kinds of things we’ll be checking for when we inspect your property on Check Out. Click here to download a copy of the Let Leeds 2019 Student Tenant Handbook.

How should I leave the property?

In short: as clean and tidy as possible inside and out! Make sure you give the property a clean, remove ALL of your belongings, put all rubbish in the external bins and move all furniture back to where it was when you moved in. You will also need to turn off any freezers to allow them to defrost and make sure you leave the boiler on, with the pressure topped up to the correct level.

Don’t forget, there are other things that you are also responsible for too:

  • Replace any missing or broken light bulbs. If we have to replace them for you, it will incur a charge because it means we have to send out our handyman to purchase and install them, ready for the next Tenant.
  • Outside any lawns need to be cut, edges trimmed and flower beds and borders to be weeded where garden equipment has been provided.
  • Take the meter readings and inform your suppliers, the council and anyone else that you are moving out.
  • Make a list of any maintenance items, if you haven’t already, and let us know what they are by reporting them on FIXFLO.

What about cleaning?

The best (and simplest!) thing to do is to get the property professionally cleaned, which is what we would advise you to do if that is possible. We can offer preferential rates through our contractors especially for End of Tenancy Cleans so get in touch with the Leeds team to arrange this and save you and your housemates the hassle. Unless you are super-confident cleaner it’s well worth considering a professional clean, as often Tenants waste time and effort cleaning a property, only to find on the check-out inspection that it doesn’t reach professional standards!

What if I want to clean the property myself?

If you can’t stretch to a professional clean and must do it yourself, here are some tips to help you get things to ‘professional’ cleaning and inspection standards:

  • If you are going to clean the property yourself, the biggest piece of advice is to remember to leave enough time! You should allow about 7 hours to properly clean your house from top to bottom.
  • Vacuum all floors and carpets and clean any marks or stains.
  • Thoroughly wash any hard floor surfaces.
  • Make sure the oven, hob and extractor fan are clean and free of grease. When it comes to cleaning the oven, it’s best to put the oven cleaner on the night before. Leave it to soak in and do its thing and then get scrubbing in the morning before you go. Oven pride is recommended!
  • Move the fridge out and clean the area behind it.
  • Defrost freezers and clean dishwashers.
  • Clean all cupboards, drawers, shelves – inside and out in all rooms, including the pantry.
  • Get your marigolds on and clean shower cubicles, baths and sinks. They need to be free of any soap residue and grime. Plus make sure you clean the toilets inside and out.
  • Astonish Anti Mould Spray is really good for grout and silicon to remove the stains and mould. If the mould is really excessive though, it will need to be replaced.
  • Washing machines need washing too! Clean it and don’t forget the soap draw.
  • If there’s any mildew, this will need to be cleaned off ceilings or other surfaces.
  • Wipe down wall surfaces and woodwork – don’t forget to clean the tops of skirting boards, windowsills and internal windows. Light fittings, ledges, tops of doors and windowsills also need to be dust free.
  • Watch out for cobwebs! Get rid of any that may cling to ceilings, walls and floors.
  • Check and clean under beds, sofas and all other furniture to ensure the rooms are completely clean – you’ll be amazed at what you can find.
  • Put all rubbish in the outside bins and leave the outside area tidy.

What about maintenance items?

Please report to us via FIXFLO any items of maintenance, or any breakages at the property, so that we can log this and repair in time for the new tenants. Here’s the link again for you:
https://www.hop-property.co.uk/report-a-repair/

Who should I notify when moving home?

It’s such a stressful period, we know, but it really does help if you get organised and notify all the people who generally contact you at your address. We’ve made a bit of a list to help you get to started: https://www.hop-property.co.uk/who-to-notify-when-youre-moving-home/

How do I get my deposit back?

The DPS is the Deposit Protection Service and they have been managing your deposit in a third party account if you’ve been living at one of our Managed Properties. Just visit https://www.depositprotection.com/ when you are ready to get your deposit back. You will need your Deposit ID and your Repayment ID for this, which will have been emailed to the lead tenant at the start of the tenancy by the DPS. Once we’ve given the property the all-clear and you’ve completed the process, your deposit is usually paid back to you within 5 days.

When will I get my Deposit back?

We understand how keen you will be to get your Deposit, but please be aware that there are a number of steps that need to be completed before it can be released. The whole process can take about 4 weeks. There are a number of things we need to go through for every property, which includes:

  • We need to complete a Tenancy Check-Out once everyone has moved out of the property and all keys are returned.
  • Checking the property is clean, tidy and left in the same condition it was in at the start of the tenancy
  • Agreeing any costs with Landlords and Contractors to put right any damage over and above fair wear and tear
  • Checking for any remaining Tenant rental arrears and identifying any outstanding charges such as lock change, key cutting or late payment charges
  • Checking for any End of Tenancy cleaning invoices as well as any possible costs for replacement bulbs and smoke detector battery costs etc
  • Checking that those on Bills Inclusive have not had any over usage of their gas and electric
  • As long as we are in agreement about any possible deductions from your deposit, then the deposit will usually be repaid directly to your bank account within 5 days

Covid-19 has had a huge impact on all of us and this has been an extremely uncertain and difficult period. We are so grateful for all your support to get through this challenging time.

Thank you for being one of our tenants, we hope you found this useful and that we see you again soon!

Author: Luke HOP

The safety of our Tenants, Staff and Contractors – and a commitment to mitigate the spread of Covid-19 – is of utmost importance. If you are moving in to one of our properties in July, we’ve made some changes to our processes to keep everyone as safe as possible.

Every year, the Student Changeover Period is the busiest time in our calendar with hundreds of tenants moving out, hundreds more moving in, and every single property to clean in between – traditionally within a 24-hour period. It’s a complicated process at the best of times, but we’ve adapted it in line with Government guidelines, to ensure that safety is our number one priority.

In light of Covid-19, we’re implementing new procedures for the key handover process. If you are one of our Student Tenants due to move in in early July, we have already written to you to let you know how the new procedures will work in detail.

In summary, extra measures we are taking for your safety include:

  • Extending the changeover period to allow for thorough cleaning of the property between Tenancies and additional time between Tenants moving out and Tenants moving in.
  • Undertaking professional cleans of each property, by cleaners fully equipped with PPE, to minimise risk of infection.
  • Maintaining social distancing and controlling numbers of people coming to the office by offering key collection strictly by appointment only.
  • In addition, only one nominated person from each household will be permitted to collect keys on behalf of all housemates.
  • The office will be clearly marked to maintain social distancing at appointments, with hand sanitiser and hand-washing facilities readily available for visitors.
  • Staff and contractors have also been issued with PPE including gloves, masks and hand sanitiser.
  • We will be issuing all relevant documentation for the Tenancy (such as the prescribed information, copies of your Inventory and Tenant Handbook) electronically after keys have been collected, instead of giving you a pack to collect with the keys.

At your appointment

To make the key collection process as smooth as possible we ask that you double check you are fully prepared, before you come to your pre-booked key collection appointments:

  • Bring your ID: Keys will not be released without the nominated housemate’s ID (original passport or driving license).
  • Ensure Rent is Paid & Paperwork Complete: We cannot move anyone into the property until all paperwork is on file, including Application Forms, Guarantor Forms, and the first rent payment has been received in full, from everyone on the Tenancy.

Paying Your Rent

Your first rent payment must be with us at least 3 working days before the Tenancy Start Date. So, if your Tenancy starts on 1 July 2020, your initial rent payment must be in our account no later than Friday 26th June 2020. For all payments, remember to use your unique payment reference. This is made up of the property number, street name and your surname e.g. 88StreetSurname.

Your rent payment is due in line with your Tenancy Agreement, so if you have any queries regarding payments, please refer back to your Tenancy Agreement in the first instance.

Inventory

To minimize contact, we will be issuing the prescribed information and copies of your Inventory electronically, after you have collected keys.

You will receive your Inventory within 14 days of moving into the property. After you have received it you will have a further 7 days to sign and return it. The Inventory is a full list of everything in the property and the condition it is in and must be checked thoroughly.

If notice repairs that need to be made when you move in then then these will need to be reported using Fixflo online using the Move Ins button https://www.hop-property.co.uk/knowledge-base/report-a-repair/

Cleaning

Your property will have been professionally cleaned from top to bottom after the previous Tenants and you will find a cleaning card in the property to confirm this has been done.

Wherever possible, will leave each property empty for 72 hours after it has been fully cleaned. This will rely on the existing Tenants being able to vacate the property in good time, prior to the start date.

Should you have any concerns regarding the clean, then please contact the cleaning company directly using the details on the card within 7 days of collecting your keys. We ask that you text or email as well as call, so that there is a written record of your comments.

Initial Maintenance

Any maintenance that you would like to report to when you first move in will need to be reported on Fixflo, our online maintenance portal online, using the Move Ins button: https://www.hop-property.co.uk/knowledge-base/report-a-repair/

To ensure your request is actioned correctly, please ensure you use Fixflo to make a record of your request. You can log any issues online 24 hours a day, 7 days a week and also has details for what to do in case of an emergency.

This is a challenging time for everyone, and we are grateful for your support as we do all we can to get you settled safely into your new homes.

 

The safety of our Tenants, Staff and Contractors – and a commitment to mitigate the spread of Covid-19 – is of utmost importance. If you are moving in to one of our properties in July, we’ve made some changes to our processes to keep everyone as safe as possible.

Every year, the Student Changeover Period is the busiest time in our calendar with hundreds of tenants moving out, hundreds more moving in, and every single property to clean in between – traditionally within a 24-hour period. It’s a complicated process at the best of times, but we’ve adapted it in line with Government guidelines, to ensure that safety is our number one priority.

In light of Covid-19, we’re implementing new procedures for the key handover process. If you are one of our Student Tenants due to move in in early July, we have already written to you to let you know how the new procedures will work in detail.

In summary, extra measures we are taking for your safety include:

  • Extending the changeover period to allow for thorough cleaning of the property between Tenancies and additional time between Tenants moving out and Tenants moving in.
  • Undertaking professional cleans of each property, by cleaners fully equipped with PPE, to minimise risk of infection.
  • Maintaining social distancing and controlling numbers of people coming to the office by offering key collection strictly by appointment only.
  • In addition, only one nominated person from each household will be permitted to collect keys on behalf of all housemates.
  • The office will be clearly marked to maintain social distancing at appointments, with hand sanitiser and hand-washing facilities readily available for visitors.
  • Staff and contractors have also been issued with PPE including gloves, masks and hand sanitiser.
  • We will be issuing all relevant documentation for the Tenancy (such as the prescribed information, copies of your Inventory and Tenant Handbook) electronically after keys have been collected, instead of giving you a pack to collect with the keys.

At your appointment

To make the key collection process as smooth as possible we ask that you double check you are fully prepared, before you come to your pre-booked key collection appointments:

  • Bring your ID: Keys will not be released without the nominated housemate’s ID (original passport or driving license).
  • Ensure Rent is Paid & Paperwork Complete: We cannot move anyone into the property until all paperwork is on file, including Application Forms, Guarantor Forms, and the first rent payment has been received in full, from everyone on the Tenancy.

Paying Your Rent

Your first rent payment must be with us at least 3 working days before the Tenancy Start Date. So, if your Tenancy starts on 1 July 2020, your initial rent payment must be in our account no later than Friday 26th June 2020. For all payments, remember to use your unique payment reference. This is made up of the property number, street name and your surname e.g. 88StreetSurname.

Your rent payment is due in line with your Tenancy Agreement, so if you have any queries regarding payments, please refer back to your Tenancy Agreement in the first instance.

Inventory

To minimize contact, we will be issuing the prescribed information and copies of your Inventory electronically, after you have collected keys.

You will receive your Inventory within 14 days of moving into the property. After you have received it you will have a further 7 days to sign and return it. The Inventory is a full list of everything in the property and the condition it is in and must be checked thoroughly.

If notice repairs that need to be made when you move in then then these will need to be reported using Fixflo online using the Move Ins button https://www.hop-property.co.uk/knowledge-base/report-a-repair/

Cleaning

Your property will have been professionally cleaned from top to bottom after the previous Tenants and you will find a cleaning card in the property to confirm this has been done.

Wherever possible, will leave each property empty for 72 hours after it has been fully cleaned. This will rely on the existing Tenants being able to vacate the property in good time, prior to the start date.

Should you have any concerns regarding the clean, then please contact the cleaning company directly using the details on the card within 7 days of collecting your keys. We ask that you text or email as well as call, so that there is a written record of your comments.

Initial Maintenance

Any maintenance that you would like to report to when you first move in will need to be reported on Fixflo, our online maintenance portal online, using the Move Ins button: https://www.hop-property.co.uk/knowledge-base/report-a-repair/

To ensure your request is actioned correctly, please ensure you use Fixflo to make a record of your request. You can log any issues online 24 hours a day, 7 days a week and also has details for what to do in case of an emergency.

This is a challenging time for everyone, and we are grateful for your support as we do all we can to get you settled safely into your new homes.