Author: HOP Cat

High numbers of students in Leeds have already reserved homes to move into next summer and in a surprising trend, many are getting in early to reserve the biggest properties, so they can continue living with all the people they shared halls with during lockdown.

As a result, 2021 could be a bumper year for student landlords in Leeds, as well as many other towns and cities with large student populations.

At HOP, we manages a substantial portfolio of high-quality student properties in Leeds and enjoyed a record November 2020, agreeing more student lets than ever before in the penultimate month of the year.

Traditionally January and February are the busiest months, as an influx of students reserve homes for the next academic year. In more recent years, November has become a key month for the student market too.

This trend has been further compounded by the pandemic. Many students went home earlier than usual for the Christmas break and were keen to firm up their 2021 plans first, due to uncertainty around when they might return to Leeds. Plus, with the current lockdown restrictions, we’re expecting March onwards to be very busy.

Another factor is that, since the first lockdown, we’ve introduced virtual tours across all our properties.

A staggering 85% of the lets we’ve agreed so far have solely relied on online viewings, something that would have been unheard of before 2020.

We’re anticipating increased numbers of people starting university this year because of Covid. Not only did it force lots of UK and overseas students to defer for a year, but also students are looking to prepare themselves academically for the weakened job market. Data from Unipol also shows that 2021 will see the first increase in both 18 year olds and English students since 2015. This is all generating a spike in demand for accommodation.

At HOP, we manage all types of student accommodation from traditional flats and HMO’s to purpose built schemes like Union Student Living on Burley Street. This brand new seven storey student development has 87 luxury studio apartments, each with their own high spec kitchen and bathroom.

In addition to the self-contained apartments, there are also a superb range of facilities within the development, including a gym, gaming areas, and large communal lounges and kitchens where students can relax and socialise.

Despite the delayed completion due to Covid-19, as well as the global pandemic, nervousness of international students and delays to university courses commencing, HOP has already secured 60% of the available apartments. These have been reserved by students from across the globe, including China and Indonesia, as well as the UK, and we’re seeing further demand for the remaining units.

The majority of our student portfolio is shared houses, with some of the larger properties having up to 10 bedrooms. Following the disruption that Covid-19 lockdowns have caused, we expected smaller properties to be in highest demand, where people can have their own space or perhaps live with just one or two other people.

However, presently we’re seeing the opposite!

There is significant demand for homes with five or more bedrooms, particularly from students moving out of halls where they have been used to living in large groups in cluster apartments.

It appears that lockdown has strengthened the friendships and bonds that many students have made in their first year and they want to continue to live with lots of people.

Despite the high demand that we’re seeing, student landlords can’t rest on their laurels. Student halls have improved significantly in recent years and tenants expect the same standards when they move into privately rented accommodation, after their first year.

Landlords must provide good quality, well specified accommodation that is competitively priced, especially because the market could become more price sensitive if there are fewer job opportunities for students needing income to cover accommodation costs.

Homes must offer quality furniture and be decorated to a high standard. En-suite bathrooms also feature on a lot of wish lists. Our all-inclusive properties are very popular because they take the hassle out of renting and give both students and their parents peace of mind that costs are fixed. These include electricity, gas, water, TV licence, broadband and contents insurance, all in one monthly rental payment, as well as optional extras such as TV packages.

– Neil Dawkin, General Manager

We are seeing demand for key student areas all over the city. Homes within walking distance of the city’s universities, in the likes of Hyde Park, the city centre, Burley and Woodhouse, are highly sought-after. Whereas the traditional student heartland of Headingley remains a popular location for third year students as they focus on their final year, with a good selection of bars, restaurants and shops on their doorstep.

High numbers of students in Leeds have already reserved homes to move into next summer and in a surprising trend, many are getting in early to reserve the biggest properties, so they can continue living with all the people they shared halls with during lockdown.

As a result, 2021 could be a bumper year for student landlords in Leeds, as well as many other towns and cities with large student populations.

At HOP, we manages a substantial portfolio of high-quality student properties in Leeds and enjoyed a record November 2020, agreeing more student lets than ever before in the penultimate month of the year.

Traditionally January and February are the busiest months, as an influx of students reserve homes for the next academic year. In more recent years, November has become a key month for the student market too.

This trend has been further compounded by the pandemic. Many students went home earlier than usual for the Christmas break and were keen to firm up their 2021 plans first, due to uncertainty around when they might return to Leeds. Plus, with the current lockdown restrictions, we’re expecting March onwards to be very busy.

Another factor is that, since the first lockdown, we’ve introduced virtual tours across all our properties.

A staggering 85% of the lets we’ve agreed so far have solely relied on online viewings, something that would have been unheard of before 2020.

We’re anticipating increased numbers of people starting university this year because of Covid. Not only did it force lots of UK and overseas students to defer for a year, but also students are looking to prepare themselves academically for the weakened job market. Data from Unipol also shows that 2021 will see the first increase in both 18 year olds and English students since 2015. This is all generating a spike in demand for accommodation.

At HOP, we manage all types of student accommodation from traditional flats and HMO’s to purpose built schemes like Union Student Living on Burley Street. This brand new seven storey student development has 87 luxury studio apartments, each with their own high spec kitchen and bathroom.

In addition to the self-contained apartments, there are also a superb range of facilities within the development, including a gym, gaming areas, and large communal lounges and kitchens where students can relax and socialise.

Despite the delayed completion due to Covid-19, as well as the global pandemic, nervousness of international students and delays to university courses commencing, HOP has already secured 60% of the available apartments. These have been reserved by students from across the globe, including China and Indonesia, as well as the UK, and we’re seeing further demand for the remaining units.

The majority of our student portfolio is shared houses, with some of the larger properties having up to 10 bedrooms. Following the disruption that Covid-19 lockdowns have caused, we expected smaller properties to be in highest demand, where people can have their own space or perhaps live with just one or two other people.

However, presently we’re seeing the opposite!

There is significant demand for homes with five or more bedrooms, particularly from students moving out of halls where they have been used to living in large groups in cluster apartments.

It appears that lockdown has strengthened the friendships and bonds that many students have made in their first year and they want to continue to live with lots of people.

Despite the high demand that we’re seeing, student landlords can’t rest on their laurels. Student halls have improved significantly in recent years and tenants expect the same standards when they move into privately rented accommodation, after their first year.

Landlords must provide good quality, well specified accommodation that is competitively priced, especially because the market could become more price sensitive if there are fewer job opportunities for students needing income to cover accommodation costs.

Homes must offer quality furniture and be decorated to a high standard. En-suite bathrooms also feature on a lot of wish lists. Our all-inclusive properties are very popular because they take the hassle out of renting and give both students and their parents peace of mind that costs are fixed. These include electricity, gas, water, TV licence, broadband and contents insurance, all in one monthly rental payment, as well as optional extras such as TV packages.

– Neil Dawkin, General Manager

We are seeing demand for key student areas all over the city. Homes within walking distance of the city’s universities, in the likes of Hyde Park, the city centre, Burley and Woodhouse, are highly sought-after. Whereas the traditional student heartland of Headingley remains a popular location for third year students as they focus on their final year, with a good selection of bars, restaurants and shops on their doorstep.

Author: HOP Cat

When it comes to selling your property, making a good first impression is imperative.

Here at HOP, we have identified the biggest turn-offs for prospective buyers and how to avoid them.

1. De-clutter but don’t depersonalise

  • Clutter is not only distracting but it could be an indication that the property does not have adequate storage.
  • De-cluttering is a great way to increase your chances of completing a sale but that doesn’t mean you have to part with your prized possessions! You can box them up and store them in the loft or garage. If this is not an option, ask family and friends to store them or there is always the option of self-storage.
  • People need to be able to envisage what the property would look like if they were living there. Most people often find this difficult, so make it easy for them to see all the fantastic living space you’re offering them.
  • Don’t make it look like a generic hotel; leave some personality. Apart from anything else it gives unimaginative buyers suggestions as to what they might do. Buyers are often buying into a lifestyle as much as a property. Show them the attractive side of your lifestyle!

2. Get the right smells

  • Bad smells are the single biggest turn off for prospective buyers. No matter how pleasant your home appears, persistent odours such as the smell of pets, cigarettes or pungent food can be detrimental when it comes to selling your property. Make sure that your property is free of unwanted smells. Clear drains, wash bins, ventilate, air the kitchen from old cooking smells. Ask a trusted friend to give your home a “sniff test”.
  • Conversely, good smells can make a property feel like an alluring home. While it might be impractical to bake fresh bread, cakes or brownies for every viewer that visits your home, you could perhaps brew some fresh coffee, light a candle, use air freshener/diffusers and maybe pop some flowers somewhere.

3. First Impressions Count

  • Kerb appeal creates a lasting first impression – most buyers make up their minds in the first few minutes of arriving at a property and the first thing viewers see is the exterior. Ensure your bins are not overflowing and your pathway is weed free. Do what you can to make your home feel inviting from the outset.
  • According to a recent survey of more than 2,000 UK adults conducted by YouGov, the most important features for kerb appeal were well-maintained windows and a roof that appears in a good condition. Well-maintained gardens, pathways and fences and a well-painted frontage and attractive front door were also important.
  • Don’t forget, most viewers will have probably already done a drive-by before making an appointment!

4. Light and airy

  • Light and warmth are two of the most important factors to attract a buyer to your home, especially in the colder months of the year. A cold or poorly lit home can be an instant turn-off to any potential buyers. Natural light is so important so try adding wall mirrors as they make a room look much bigger and lighter. This works really well in smaller rooms or hallways.
  • If it’s a cold evening, or even chilly day, light your fire (if you have one). Consider burning some pinecones for the delicious smell. This will make your home feel warm and inviting.
  • Clean windows inside and out, and replace any non-working light bulbs. Making the place feel light and airy makes rooms feel bigger and the property more attractive. Ensure that you have lamps on in any dark corners. Putting a soft lamp in the bathroom can create a warm glow. Finally, make sure all the curtains and blinds are open.

5. Make it look pretty

  • First impressions are crucial so make sure the windows are properly dressed with blinds or curtains as naked windows make a place feel impersonal and run down.
  • Plants and flowers bring colour, life and light to a room and also smell wonderful. So does that fruit bowl on your kitchen counter.

6. A fresh lick of paint

  • Giving your walls a fresh lick of neutral paint will make your home seem lighter and bigger. It will enable the viewers to more easily imagine how they would adapt the rooms to their needs. It makes it easier for the buyers to move in and use the rooms immediately.
  • Avoid controversial or quirky décor as it’s not everyone’s taste. What you think is retro, others may consider dated.

7. Fix and clean

  • Make any minor repairs necessary – holes in walls, broken door knobs, cracked tiles, torn or threadbare carpets, mouldy sealants. Many buyers want to move in without making changes, so try and allow for this.
  • Clean everything until it sparkles. Get rid of limescale, clean and repair tile grout, wax wooden floors, get rid of all odours, hang up fresh towels. This will make the place more appealing and allow viewers to imagine living there.
  • Tidy up the garden: cut bushes back, cut the grass and clean the patio and furniture of lichen and dirt. While this doesn’t add much value to your home it makes it more likely to sell as people visualise themselves using the garden.

8. Unwanted noise

  • Most people expect their home to be a place of peace and tranquillity. It may not always be preventable but there are steps you can take to reduce unwanted noise from your property.
  • If you live on a busy road or close to a school, try and avoid viewings during busy times of the day such as rush hour or school pick up.

9. Think about your pets

  • Whilst you might think your pet is adorable (and it most likely is), others may not. Potential buyers may be allergic so make sure any pets are confined to one room (such as a utility room or the garden) or removed from the home during viewings.
  • Animals can also detract attention away from your property, leaving them with a neighbour or family member will ensure home buyers are kept focussed on your home.

10. Trust in the team here at HOP

  • When it comes to selling a property, a picture really is worth a thousand words; with more home buyers searching online than ever before, great photos are an absolute must.
  • Avoid photos with bad lighting or any that are blurry and poor quality. All our photos are edited professionally and enhanced to make sure you stand out from the crowd!
  • An overpriced property could deter anyone from arranging a viewing and making an offer. A property’s price is the most important deciding factor about how quickly it will get sold. The right price always attracts the greatest number of buyers and will always help you sell it faster even in a slow market. You may want to get a good capital from selling your property but never overestimate the price.
  • Here at HOP, we will guide you through the best strategy to sell your home quickly, efficiently and for the best price possible. The sales team at HOP are always on hand to deliver the best service and guide you through every step of the sales process.
  • We are proud to provide excellent customer service and are passionate in communicating with customers to exceed expectations. To us, every move matters.

When it comes to selling your property, making a good first impression is imperative.

Here at HOP, we have identified the biggest turn-offs for prospective buyers and how to avoid them.

1. De-clutter but don’t depersonalise

  • Clutter is not only distracting but it could be an indication that the property does not have adequate storage.
  • De-cluttering is a great way to increase your chances of completing a sale but that doesn’t mean you have to part with your prized possessions! You can box them up and store them in the loft or garage. If this is not an option, ask family and friends to store them or there is always the option of self-storage.
  • People need to be able to envisage what the property would look like if they were living there. Most people often find this difficult, so make it easy for them to see all the fantastic living space you’re offering them.
  • Don’t make it look like a generic hotel; leave some personality. Apart from anything else it gives unimaginative buyers suggestions as to what they might do. Buyers are often buying into a lifestyle as much as a property. Show them the attractive side of your lifestyle!

2. Get the right smells

  • Bad smells are the single biggest turn off for prospective buyers. No matter how pleasant your home appears, persistent odours such as the smell of pets, cigarettes or pungent food can be detrimental when it comes to selling your property. Make sure that your property is free of unwanted smells. Clear drains, wash bins, ventilate, air the kitchen from old cooking smells. Ask a trusted friend to give your home a “sniff test”.
  • Conversely, good smells can make a property feel like an alluring home. While it might be impractical to bake fresh bread, cakes or brownies for every viewer that visits your home, you could perhaps brew some fresh coffee, light a candle, use air freshener/diffusers and maybe pop some flowers somewhere.

3. First Impressions Count

  • Kerb appeal creates a lasting first impression – most buyers make up their minds in the first few minutes of arriving at a property and the first thing viewers see is the exterior. Ensure your bins are not overflowing and your pathway is weed free. Do what you can to make your home feel inviting from the outset.
  • According to a recent survey of more than 2,000 UK adults conducted by YouGov, the most important features for kerb appeal were well-maintained windows and a roof that appears in a good condition. Well-maintained gardens, pathways and fences and a well-painted frontage and attractive front door were also important.
  • Don’t forget, most viewers will have probably already done a drive-by before making an appointment!

4. Light and airy

  • Light and warmth are two of the most important factors to attract a buyer to your home, especially in the colder months of the year. A cold or poorly lit home can be an instant turn-off to any potential buyers. Natural light is so important so try adding wall mirrors as they make a room look much bigger and lighter. This works really well in smaller rooms or hallways.
  • If it’s a cold evening, or even chilly day, light your fire (if you have one). Consider burning some pinecones for the delicious smell. This will make your home feel warm and inviting.
  • Clean windows inside and out, and replace any non-working light bulbs. Making the place feel light and airy makes rooms feel bigger and the property more attractive. Ensure that you have lamps on in any dark corners. Putting a soft lamp in the bathroom can create a warm glow. Finally, make sure all the curtains and blinds are open.

5. Make it look pretty

  • First impressions are crucial so make sure the windows are properly dressed with blinds or curtains as naked windows make a place feel impersonal and run down.
  • Plants and flowers bring colour, life and light to a room and also smell wonderful. So does that fruit bowl on your kitchen counter.

6. A fresh lick of paint

  • Giving your walls a fresh lick of neutral paint will make your home seem lighter and bigger. It will enable the viewers to more easily imagine how they would adapt the rooms to their needs. It makes it easier for the buyers to move in and use the rooms immediately.
  • Avoid controversial or quirky décor as it’s not everyone’s taste. What you think is retro, others may consider dated.

7. Fix and clean

  • Make any minor repairs necessary – holes in walls, broken door knobs, cracked tiles, torn or threadbare carpets, mouldy sealants. Many buyers want to move in without making changes, so try and allow for this.
  • Clean everything until it sparkles. Get rid of limescale, clean and repair tile grout, wax wooden floors, get rid of all odours, hang up fresh towels. This will make the place more appealing and allow viewers to imagine living there.
  • Tidy up the garden: cut bushes back, cut the grass and clean the patio and furniture of lichen and dirt. While this doesn’t add much value to your home it makes it more likely to sell as people visualise themselves using the garden.

8. Unwanted noise

  • Most people expect their home to be a place of peace and tranquillity. It may not always be preventable but there are steps you can take to reduce unwanted noise from your property.
  • If you live on a busy road or close to a school, try and avoid viewings during busy times of the day such as rush hour or school pick up.

9. Think about your pets

  • Whilst you might think your pet is adorable (and it most likely is), others may not. Potential buyers may be allergic so make sure any pets are confined to one room (such as a utility room or the garden) or removed from the home during viewings.
  • Animals can also detract attention away from your property, leaving them with a neighbour or family member will ensure home buyers are kept focussed on your home.

10. Trust in the team here at HOP

  • When it comes to selling a property, a picture really is worth a thousand words; with more home buyers searching online than ever before, great photos are an absolute must.
  • Avoid photos with bad lighting or any that are blurry and poor quality. All our photos are edited professionally and enhanced to make sure you stand out from the crowd!
  • An overpriced property could deter anyone from arranging a viewing and making an offer. A property’s price is the most important deciding factor about how quickly it will get sold. The right price always attracts the greatest number of buyers and will always help you sell it faster even in a slow market. You may want to get a good capital from selling your property but never overestimate the price.
  • Here at HOP, we will guide you through the best strategy to sell your home quickly, efficiently and for the best price possible. The sales team at HOP are always on hand to deliver the best service and guide you through every step of the sales process.
  • We are proud to provide excellent customer service and are passionate in communicating with customers to exceed expectations. To us, every move matters.

Author: HOP Cat

HOP is still open to support our customers throughout the National Lockdown.

As we find ourselves in another lockdown, it’s not the start to 2021 that we all wished for, but we hope that you are keeping safe.

The Government has confirmed that the property market will remain open. Estate and letting agencies can continue to operate, people can still move house, and tradesman can continue to enter homes to complete maintenance for tenants during this period.

So, if you are looking for a new place to live – or if you would like to rent or sell your property – HOP can help keep things moving.

The safety of our staff, contractors and customers remains our priority and we are strictly following the Government advice to minimise risk.


What you need to know.

  1. The HOP Branches in both Leeds and Pudsey will remain open with limited staff.
  2. Customers wishing to come into branch can do so strictly by appointment only.
  3. In the first instance, we are offering Virtual Tours on every one single of our sales and rental properties.
  4. In-person viewings and valuation appointments can take place, but are subject to strict safety guidelines.
  5. Maintenance can continue where necessary with contractors following the latest safety guidance.
  6. Tenants should report maintenance requests using Fixflo in the usual way, or by contacting your personal Property Manager.
  7. For an instant rental or sales valuation, you can use our handy online tool at any time.
  8. If you are a tenant and are self-isolating or have tested positive for Coronavirus, you should let your Property Manager know.
  9. Although many staff will be working from home, we’re still fully contactable by phone or email in the usual way, to answer any queries you may have.

If you have any questions, please don’t hesitate to contact the team.

HOP is still open to support our customers throughout the National Lockdown.

As we find ourselves in another lockdown, it’s not the start to 2021 that we all wished for, but we hope that you are keeping safe.

The Government has confirmed that the property market will remain open. Estate and letting agencies can continue to operate, people can still move house, and tradesman can continue to enter homes to complete maintenance for tenants during this period.

So, if you are looking for a new place to live – or if you would like to rent or sell your property – HOP can help keep things moving.

The safety of our staff, contractors and customers remains our priority and we are strictly following the Government advice to minimise risk.


What you need to know.

  1. The HOP Branches in both Leeds and Pudsey will remain open with limited staff.
  2. Customers wishing to come into branch can do so strictly by appointment only.
  3. In the first instance, we are offering Virtual Tours on every one single of our sales and rental properties.
  4. In-person viewings and valuation appointments can take place, but are subject to strict safety guidelines.
  5. Maintenance can continue where necessary with contractors following the latest safety guidance.
  6. Tenants should report maintenance requests using Fixflo in the usual way, or by contacting your personal Property Manager.
  7. For an instant rental or sales valuation, you can use our handy online tool at any time.
  8. If you are a tenant and are self-isolating or have tested positive for Coronavirus, you should let your Property Manager know.
  9. Although many staff will be working from home, we’re still fully contactable by phone or email in the usual way, to answer any queries you may have.

If you have any questions, please don’t hesitate to contact the team.

Author: HOP Cat

We partnered with Leeds Cares, our charity of the year, to raise funds for the brilliant work that they do supporting Leeds Teaching Hospitals and NHS staff.

To celebrate the launch of HOP and show our gratitude for all the NHS has done throughout the pandemic, we had some special ‘Thank You NHS’ rainbow boards produced and pledged a donation for every one we put up.

We put the call out to our fantastic tenants & landlords and soon enough, our bright rainbow boards were popping up all across the city, raising money for Leeds Cares with each one.

Our goal was to raise a target of £1500 for Leeds Cares, and we’re delighted to say that we managed to exceed this with a final donation of £1600 for this fantastic local charity.

2020 was tough for everyone, but we’re pleased to finish up the year with the wonderful news that HOP tenants and landlords have helped us raise £1600 for a very worthwhile local cause. A heartfelt thank you to all our tenants and landlords who joined us in the campaign to make this possible.

Cris Fowler, General Manager

Providing invaluable support for LGI, Leeds Children’s Hospital and Leeds Cancer Centre amongst others, Leeds Cares supports NHS staff to deliver the best care for over a million patients and their families each year, funding lifesaving equipment, research, and technology.

During the pandemic, they have needed additional funds to support our hard-working NHS staff and we’re delighted that we could do our bit to help.

We partnered with Leeds Cares, our charity of the year, to raise funds for the brilliant work that they do supporting Leeds Teaching Hospitals and NHS staff.

To celebrate the launch of HOP and show our gratitude for all the NHS has done throughout the pandemic, we had some special ‘Thank You NHS’ rainbow boards produced and pledged a donation for every one we put up.

We put the call out to our fantastic tenants & landlords and soon enough, our bright rainbow boards were popping up all across the city, raising money for Leeds Cares with each one.

Our goal was to raise a target of £1500 for Leeds Cares, and we’re delighted to say that we managed to exceed this with a final donation of £1600 for this fantastic local charity.

2020 was tough for everyone, but we’re pleased to finish up the year with the wonderful news that HOP tenants and landlords have helped us raise £1600 for a very worthwhile local cause. A heartfelt thank you to all our tenants and landlords who joined us in the campaign to make this possible.

Cris Fowler, General Manager

Providing invaluable support for LGI, Leeds Children’s Hospital and Leeds Cancer Centre amongst others, Leeds Cares supports NHS staff to deliver the best care for over a million patients and their families each year, funding lifesaving equipment, research, and technology.

During the pandemic, they have needed additional funds to support our hard-working NHS staff and we’re delighted that we could do our bit to help.

Author: HOP Cat

At HOP, we work extensively in the private rental sector and have done so for the last decade. We work closely with landlords and currently manage over 2,000 tenants across Leeds – that’s a lot of customers!

It is fair to say 2020 has been challenging for everyone. We know, from our own experience, that many landlords and tenants have been significantly affected by the COVID-19 pandemic, so it has been interesting to review some of the recent research looking at the impact it has had on our sector.

How Landlords have been affected by COVID-19

In a survey conducted by YouGov for the National Residential Landlords Association (NRLA), 22% of private landlords admitted to losing rental income due to COVID-19. In fact, 19% of respondents said they lost up to half of their usual rental income and 3% had lost more than of their rental income.

NRLA studies suggest the average loss for landlords was between £751 and £1,000. Applying this figure across the industry suggests that private landlords in England have lost between £328m and £437m due to the COVID-19 pandemic.

Landlords are often portrayed as incredibly wealthy in the media, yet 61% of landlords interviewed only had one rental property in their portfolio and of these 34% are retired. Therefore, rental income represents all or a significant part of their pension.

Ben Beadle is the Chief Executive of the National Residential Landlords Association, and he said; “Where COVID-19 has caused difficulties for tenants, the vast majority of landlords have reached agreements with them to avoid problems. That said, most landlords are not property tycoons and cannot be expected to go indefinitely without any or only part of the rent they are owed.”

Ben continued by saying; “To date there has been no direct financial support for the rental market, with individual landlords unable to access small business grants or bounce back loans. The furlough scheme is due to end, benefits do not cover average rents in any given area and the mortgage deferral scheme only builds up the amount landlords have to pay for the remainder of the term of their mortgage. The Government needs to step in and ensure tenants and landlords in England have the same level of support being provided in Scotland and Wales to pay off rent arrears and sustain tenancies.”

How tenants have been affected by COVID-19

According to research carried out by YouGov, one in 20 (5%) of  tenants have been forced to move due to the pandemic since March 2020, mostly down to difficulties maintaining rent payments.

21% of those that moved were younger people, between the ages of 18 and 24 – many of whom returned to live with their parents.

11% of all renters tenants surveyed have received financial support from their parents, guardian or other family members and 6% have borrowed money from family or friends to be able to meet their monthly rental payments.

Coping in Lockdown

When the country first went into Lockdown back in March of this year, the entire property market was put on hold – but that didn’t mean that everything stopped altogether. Although our branches were closed, at HOP, we worked remotely to support our tenants and landlords throughout the lockdown period, making the most of technology to stay in touch. Our brilliant staff were quick to adapt and were quite ingenious with their solutions – we even managed to talk a tenant through some simple maintenance diagnosis over a video chat!

How the market is looking now

The Government recognises the importance of the property market as shown by its committent to the ‘Stamp Duty Holiday’ and allowing it to remain open throughout the Second National Lockdown.

We have seen huge demand for rental properties and the fact is that people still want to move. Tenants are still looking for, and signing for, new homes.

It was difficult to predict how the launch of the HMO Lettings Season would go this year, but we are seeing huge demand for properties from students looking to secure their properties for 2021.  In fact, we have actually experienced our busiest November ever in terms of lets!

The outlook for our Landlords has – in the most part – has been positive as across the board we are seeing very low void periods and an appetite for more properties.

New priorities

There has been an uplift in demand for properties outside of the city centre and ones with more outdoor space, as tenants re-prioritise their requirements in a property post-lockdown.

Our interactive Virtual Tours have been key to securing so many tenants in this market. This clever technology allows tenants to safely explore properties online. It also means that, even with students heading back for Christmas, we can continue to offer Online Viewings wherever they are.

After a very challenging year, we look forward to a positive 2021. If you are a looking for experienced support from award-winning lettings professionals in Leeds, please contact the Lettings Team at HOP.
At HOP, we work extensively in the private rental sector and have done so for the last decade. We work closely with landlords and currently manage over 2,000 tenants across Leeds – that’s a lot of customers!

It is fair to say 2020 has been challenging for everyone. We know, from our own experience, that many landlords and tenants have been significantly affected by the COVID-19 pandemic, so it has been interesting to review some of the recent research looking at the impact it has had on our sector.

How Landlords have been affected by COVID-19

In a survey conducted by YouGov for the National Residential Landlords Association (NRLA), 22% of private landlords admitted to losing rental income due to COVID-19. In fact, 19% of respondents said they lost up to half of their usual rental income and 3% had lost more than of their rental income.

NRLA studies suggest the average loss for landlords was between £751 and £1,000. Applying this figure across the industry suggests that private landlords in England have lost between £328m and £437m due to the COVID-19 pandemic.

Landlords are often portrayed as incredibly wealthy in the media, yet 61% of landlords interviewed only had one rental property in their portfolio and of these 34% are retired. Therefore, rental income represents all or a significant part of their pension.

Ben Beadle is the Chief Executive of the National Residential Landlords Association, and he said; “Where COVID-19 has caused difficulties for tenants, the vast majority of landlords have reached agreements with them to avoid problems. That said, most landlords are not property tycoons and cannot be expected to go indefinitely without any or only part of the rent they are owed.”

Ben continued by saying; “To date there has been no direct financial support for the rental market, with individual landlords unable to access small business grants or bounce back loans. The furlough scheme is due to end, benefits do not cover average rents in any given area and the mortgage deferral scheme only builds up the amount landlords have to pay for the remainder of the term of their mortgage. The Government needs to step in and ensure tenants and landlords in England have the same level of support being provided in Scotland and Wales to pay off rent arrears and sustain tenancies.”

How tenants have been affected by COVID-19

According to research carried out by YouGov, one in 20 (5%) of  tenants have been forced to move due to the pandemic since March 2020, mostly down to difficulties maintaining rent payments.

21% of those that moved were younger people, between the ages of 18 and 24 – many of whom returned to live with their parents.

11% of all renters tenants surveyed have received financial support from their parents, guardian or other family members and 6% have borrowed money from family or friends to be able to meet their monthly rental payments.

Coping in Lockdown

When the country first went into Lockdown back in March of this year, the entire property market was put on hold – but that didn’t mean that everything stopped altogether. Although our branches were closed, at HOP, we worked remotely to support our tenants and landlords throughout the lockdown period, making the most of technology to stay in touch. Our brilliant staff were quick to adapt and were quite ingenious with their solutions – we even managed to talk a tenant through some simple maintenance diagnosis over a video chat!

How the market is looking now

The Government recognises the importance of the property market as shown by its committent to the ‘Stamp Duty Holiday’ and allowing it to remain open throughout the Second National Lockdown.

We have seen huge demand for rental properties and the fact is that people still want to move. Tenants are still looking for, and signing for, new homes.

It was difficult to predict how the launch of the HMO Lettings Season would go this year, but we are seeing huge demand for properties from students looking to secure their properties for 2021.  In fact, we have actually experienced our busiest November ever in terms of lets!

The outlook for our Landlords has – in the most part – has been positive as across the board we are seeing very low void periods and an appetite for more properties.

New priorities

There has been an uplift in demand for properties outside of the city centre and ones with more outdoor space, as tenants re-prioritise their requirements in a property post-lockdown.

Our interactive Virtual Tours have been key to securing so many tenants in this market. This clever technology allows tenants to safely explore properties online. It also means that, even with students heading back for Christmas, we can continue to offer Online Viewings wherever they are.

After a very challenging year, we look forward to a positive 2021. If you are a looking for experienced support from award-winning lettings professionals in Leeds, please contact the Lettings Team at HOP.

Author: HOP Cat

As we near the end of 2020, many of our student tenants may already be heading back home early for the Christmas Break. With that in mind, here’s a quick overview of key information for the festive season.

HOP Opening Hours

We will be closing our doors for the Christmas break on Tuesday 22nd December 2020 and will reopen on Monday 4th January 2021.

Emergency Contact Details

If you have an emergency situation in relation to your property while the offices are closed, please call the main HOP number on 0113 320 2000 to hear details of our emergency out of hours response teams. These numbers can also be found on Fixflo where you need to log your issue.

Emergency situations include, but are not limited to:

  • Floods
  • Fire
  • Burglary
  • Total loss of heating / hot water
Please note:
  • A call out charge will be issued to the Tenant where it is deemed the situation is not an emergency.
  • If you are locked out of your property or you have lost your house keys, our advice is to call our tradesmen first, but if they cannot help, you will need to call your own locksmith at your own expense.
  • As well as speaking to our out-of-hours team you must also log the issue on Fixflo so that we can record the problem with your Property Consultant and Landlord.
  • Ensure you call the relevant emergency services such as police, fire service or ambulance first, prior to calling HOP, in relation to a fire or burglary.

Heating

A cold snap can cause serious damage to your property such as burst pipes, condensation and other problems, therefore over the winter months it is vital that you leave your boiler switched on (at 5 to 10 degrees Celsius), particularly if you are headed home for the Christmas break. If you do find a burst pipe, make sure you switch the water off immediately at the stopcock to prevent further damage.

Security

Security is a priority at Christmas. If you are leaving your property it is essential that you ensure alarms are set and that all doors and windows are securely locked. Fitting a lighting timer system is always advised to reduce the chance of burglary.

2020 has been a particularly challenging year and we wish all of our wonderful customers an extra special Safe and Merry Christmas, from all the team here at HOP.
As we near the end of 2020, many of our student tenants may already be heading back home early for the Christmas Break. With that in mind, here’s a quick overview of key information for the festive season.

HOP Opening Hours

We will be closing our doors for the Christmas break on Tuesday 22nd December 2020 and will reopen on Monday 4th January 2021.

Emergency Contact Details

If you have an emergency situation in relation to your property while the offices are closed, please call the main HOP number on 0113 320 2000 to hear details of our emergency out of hours response teams. These numbers can also be found on Fixflo where you need to log your issue.

Emergency situations include, but are not limited to:

  • Floods
  • Fire
  • Burglary
  • Total loss of heating / hot water
Please note:
  • A call out charge will be issued to the Tenant where it is deemed the situation is not an emergency.
  • If you are locked out of your property or you have lost your house keys, our advice is to call our tradesmen first, but if they cannot help, you will need to call your own locksmith at your own expense.
  • As well as speaking to our out-of-hours team you must also log the issue on Fixflo so that we can record the problem with your Property Consultant and Landlord.
  • Ensure you call the relevant emergency services such as police, fire service or ambulance first, prior to calling HOP, in relation to a fire or burglary.

Heating

A cold snap can cause serious damage to your property such as burst pipes, condensation and other problems, therefore over the winter months it is vital that you leave your boiler switched on (at 5 to 10 degrees Celsius), particularly if you are headed home for the Christmas break. If you do find a burst pipe, make sure you switch the water off immediately at the stopcock to prevent further damage.

Security

Security is a priority at Christmas. If you are leaving your property it is essential that you ensure alarms are set and that all doors and windows are securely locked. Fitting a lighting timer system is always advised to reduce the chance of burglary.

2020 has been a particularly challenging year and we wish all of our wonderful customers an extra special Safe and Merry Christmas, from all the team here at HOP.

Author: HOP Cat

We are over the moon to have been recognised with the world-renowned Investors in People accreditation.

In our industry, it’s the people that really make the difference. That’s why we firmly believe in supporting our staff to be the best they can be.

As a business, we have experienced considerable growth since our humble beginnings back in 2009. We now employ 20 staff over two branches and have exciting future plans to further expand our portfolio and services.

Our brilliant, friendly staff have a genuine passion for what they do. With ambitious growth plans ahead, it’s more important than ever for us to ensure we’re doing everything we can to support them now and in the future.

Investors In People is a globally recognised standard and we went through a very indepth assessment process.

The IIP Assessor looked at many facets of the business, from the our brand ethos and overall objectives, through to management, training practices and staff interviews. In fact, there are nine key indicators of high performance that we were measured against.

Throughout the assessment we demonstrated evidence to meet, and in many aspects exceeded, the minimum requirements of the Investors In People Standard and are delighted to announce that we have been officially awarded the Investors In People accreditation.

It has been awarded to HOP for how we run the business and our continual investment in the training, development and engagement of our highly valued team.

“It’s a real achievement to be recognised in this way. It means we have the necessary principles and practices in place to support our brilliant staff.” said MD, Luke Gidney

“Even more than that, it means that every single person is involved in supporting each other to make HOP a brilliant and effective place to work.”

Being accredited is a remarkable effort for any organisation. It places HOP in fine company with a host of organisations that understand the value of people and stands us in good stead for growing the business in the years ahead.

Read more about Our Awards.

 

 

 

We are over the moon to have been recognised with the world-renowned Investors in People accreditation.

In our industry, it’s the people that really make the difference. That’s why we firmly believe in supporting our staff to be the best they can be.

As a business, we have experienced considerable growth since our humble beginnings back in 2009. We now employ 20 staff over two branches and have exciting future plans to further expand our portfolio and services.

Our brilliant, friendly staff have a genuine passion for what they do. With ambitious growth plans ahead, it’s more important than ever for us to ensure we’re doing everything we can to support them now and in the future.

Investors In People is a globally recognised standard and we went through a very indepth assessment process.

The IIP Assessor looked at many facets of the business, from the our brand ethos and overall objectives, through to management, training practices and staff interviews. In fact, there are nine key indicators of high performance that we were measured against.

Throughout the assessment we demonstrated evidence to meet, and in many aspects exceeded, the minimum requirements of the Investors In People Standard and are delighted to announce that we have been officially awarded the Investors In People accreditation.

It has been awarded to HOP for how we run the business and our continual investment in the training, development and engagement of our highly valued team.

“It’s a real achievement to be recognised in this way. It means we have the necessary principles and practices in place to support our brilliant staff.” said MD, Luke Gidney

“Even more than that, it means that every single person is involved in supporting each other to make HOP a brilliant and effective place to work.”

Being accredited is a remarkable effort for any organisation. It places HOP in fine company with a host of organisations that understand the value of people and stands us in good stead for growing the business in the years ahead.

Read more about Our Awards.

 

 

 

Author: HOP Cat

As this landmark new development nears completion, we can show you an exclusive look inside these incredible luxury student apartments.

Union Student Living is a brand new, cutting edge student development that has been purpose-built to create the ultimate in luxury student living.

With 87 high spec studio apartments available, the development offers an exciting mix of top quality accommodation and brilliant on-site amenities to create the ultimate university experience for students.

The team at HOP visited Union to take some photos and film an interactive 360° virtual tour and give prospective tenants an interactive look around.

Click here to take the virtual tour

The wealth of amenities and facilities include an on-site gym, game zone, study room and cinema room. There’s even a large communal kitchen for parties and events and a Co-op on the ground floor for those student essentials.

Students living at Union will also enjoy round the clock security, a concierge and smart laundry facilities.

The apartments themselves are more spacious than the average studio and offer up to 34sq/m of space to enjoy. Finished to an incredibly high standard you’ll find a double sofa, double storage bed, luxury en-suite bathroom, high spec kitchen and a 42inch TV in each and every studio.

New Photos

Accommodation at Union Student Living will be available from January 2021.

Call the friendly HOP team on 0113 322 9324 to find out more about reserving one of these incredible properties.

Visit unionstudentliving.co.uk for more information about the development.

 

 

 

 

As this landmark new development nears completion, we can show you an exclusive look inside these incredible luxury student apartments.

Union Student Living is a brand new, cutting edge student development that has been purpose-built to create the ultimate in luxury student living.

With 87 high spec studio apartments available, the development offers an exciting mix of top quality accommodation and brilliant on-site amenities to create the ultimate university experience for students.

The team at HOP visited Union to take some photos and film an interactive 360° virtual tour and give prospective tenants an interactive look around.

Click here to take the virtual tour

The wealth of amenities and facilities include an on-site gym, game zone, study room and cinema room. There’s even a large communal kitchen for parties and events and a Co-op on the ground floor for those student essentials.

Students living at Union will also enjoy round the clock security, a concierge and smart laundry facilities.

The apartments themselves are more spacious than the average studio and offer up to 34sq/m of space to enjoy. Finished to an incredibly high standard you’ll find a double sofa, double storage bed, luxury en-suite bathroom, high spec kitchen and a 42inch TV in each and every studio.

New Photos

Accommodation at Union Student Living will be available from January 2021.

Call the friendly HOP team on 0113 322 9324 to find out more about reserving one of these incredible properties.

Visit unionstudentliving.co.uk for more information about the development.

 

 

 

 

Author: HOP Cat

We’ve pulled together some helpful resources from Public Health England for tenants who are living in shared accommodation.

Houses in Multiple Occupation (HMOs) present increased risks from the virus as occupants are required to share amenities such as bathrooms, kitchens and also the common parts with other households.

With the arrival of winter and an increase in the number of cases of coronavirus (COVID-19), it is more important than ever that we all take steps to reduce the spread of infection in the community to save lives and support the NHS

Everyone has a part to play in the fight against coronavirus, so we urge you to review the information to help protect yourself and other people. We have made this information available in our Student Knowledge Bank and it will also be emailed to current student tenants.

Reducing the risk in your home

  • Regularly clean the bathroom and kitchen using household products like detergents and bleach.
  • Clean things people touch the most: taps, worktops, tables, backs of hard chairs, handles on doors/cupboards/kitchen appliances, light switches, handrails.
  • Phones will need to be wiped and not sprayed.
  • Do not shake dirty washing before putting it in the washing machine.
  • Do not invite or allow social visitors to enter your home, including friends and family.
  • Wash your hands and cover coughs and sneezes.
  • Ventilate indoor areas.
  • Click here to download a handy poster with all of the above key info.

 

What to do if you get symptoms

  • If you have any coronavirus symptoms you should stay at home for 10 days and those you live with should isolate for 14 days from the first day you felt poorly, even if they feel well.
  • You should book a test if you start to display symptoms call 119 or visit http://www.gov.uk/get-coronavirus-test
  • If your test is positive, continue to self-isolate for 10 days from first symptoms and 14 days for others in your household, if your test is negative you and the others in your household do not need to isolate any longer.
  • You also may be contacted and asked to self-isolate for 14 days if you have been in contact with someone outside your household who has tested positive. The rest of the household does not need to isolate unless you start to display symptoms or they have also been in contact.
  • Do not go to a GP surgery, pharmacy or hospital unless it is an emergency.
  • In an emergency, call 999 & inform the call handler about your potential exposure to Covid-19.

 

What to do if you test positive for Coronavirus

  • To stop the spread of the virus, it is advised that if you are positive, you should isolate in your current address, rather than moving households.
  • If your test shows you have coronavirus, you will be contacted by text, email or phone and will be asked to provide information about the people you have been close to recently.
  • Inform your university / employer and your letting agent
  • After 10 days if you still have a high temperature, you must stay home and away from people until you feel better.
  • After 10 days, if you only have a cough and/or loss of sense of taste or smell you don’t have to stay home and away from people any more.
  • Everyone else you share your house with must still stay home, because they might have caught the virus but not be showing symptoms yet.
  • They must stay at home for 14 days from the first day you felt poorly, even if they feel well.
  • Seek help if existing symptoms get worse (e.g. difficulty breathing) by calling NHS 111.
  • In an emergency, call 999 & inform the call handler about your potential exposure to COVID-19.
  • Click here to download a handy poster with all of the above key info.

 

What to do if someone in your household has symptoms or has tested positive

  • Tell people delivering things to your home to leave them outside.
  • Do not shake dirty washing before putting it in the washing machine.
  • Use a different bathroom if possible. If this is not possible, clean it each time after you use it.
  • Use separate towels and keep them in your own room.
  • Wipe all surfaces you have touched using strong household products (disinfectant).
  • Regularly clean the bathroom using household products.
  • If you share a kitchen, anyone with symptoms should use the kitchen after everyone else and should clean all surfaces afterwards.
  • Anyone with symptoms should eat in their own room.
  • Where possible, use a dishwasher. If this is not possible, use separate tea towels, crockery and cutlery and a separate sponge/ brush for washing.
  • Clean surfaces with household cleaner, that you often touch several times a day such as: door handles, handrails, remote controls, table tops

Staying safe during the Covid-19 Pandemic.

  • Download this useful booklet from Public Health England with guidance specifically for tenants in shared accommodation
  • Be aware, however, that additional national restrictions about meeting up have come into effect from 5th November 2020 https://www.gov.uk/guidance/new-national-restrictions-from-5-november
  • The booklet is a handy resource that helps provide guidance on how you and those you share a house with can stay safe within your home, including the steps you should take if someone tests positive for coronavirus or is displaying symptoms.
  • There is also guidance on support available if you or someone you live with has to isolate as well as details of services that can help during this time.

 

Other Useful Links

 

We hope all our tenants are staying safe and well and that you take the time to read through this important info.

Remember to let us know if you are self-isolating and lastly, if you do have any queries, then we are here to help. Our branches are currently open strictly by appointment only during the Second National Lockdown and we are fully contactable by phone or email.

We’ve pulled together some helpful resources from Public Health England for tenants who are living in shared accommodation.

Houses in Multiple Occupation (HMOs) present increased risks from the virus as occupants are required to share amenities such as bathrooms, kitchens and also the common parts with other households.

With the arrival of winter and an increase in the number of cases of coronavirus (COVID-19), it is more important than ever that we all take steps to reduce the spread of infection in the community to save lives and support the NHS

Everyone has a part to play in the fight against coronavirus, so we urge you to review the information to help protect yourself and other people. We have made this information available in our Student Knowledge Bank and it will also be emailed to current student tenants.

Reducing the risk in your home

  • Regularly clean the bathroom and kitchen using household products like detergents and bleach.
  • Clean things people touch the most: taps, worktops, tables, backs of hard chairs, handles on doors/cupboards/kitchen appliances, light switches, handrails.
  • Phones will need to be wiped and not sprayed.
  • Do not shake dirty washing before putting it in the washing machine.
  • Do not invite or allow social visitors to enter your home, including friends and family.
  • Wash your hands and cover coughs and sneezes.
  • Ventilate indoor areas.
  • Click here to download a handy poster with all of the above key info.

 

What to do if you get symptoms

  • If you have any coronavirus symptoms you should stay at home for 10 days and those you live with should isolate for 14 days from the first day you felt poorly, even if they feel well.
  • You should book a test if you start to display symptoms call 119 or visit http://www.gov.uk/get-coronavirus-test
  • If your test is positive, continue to self-isolate for 10 days from first symptoms and 14 days for others in your household, if your test is negative you and the others in your household do not need to isolate any longer.
  • You also may be contacted and asked to self-isolate for 14 days if you have been in contact with someone outside your household who has tested positive. The rest of the household does not need to isolate unless you start to display symptoms or they have also been in contact.
  • Do not go to a GP surgery, pharmacy or hospital unless it is an emergency.
  • In an emergency, call 999 & inform the call handler about your potential exposure to Covid-19.

 

What to do if you test positive for Coronavirus

  • To stop the spread of the virus, it is advised that if you are positive, you should isolate in your current address, rather than moving households.
  • If your test shows you have coronavirus, you will be contacted by text, email or phone and will be asked to provide information about the people you have been close to recently.
  • Inform your university / employer and your letting agent
  • After 10 days if you still have a high temperature, you must stay home and away from people until you feel better.
  • After 10 days, if you only have a cough and/or loss of sense of taste or smell you don’t have to stay home and away from people any more.
  • Everyone else you share your house with must still stay home, because they might have caught the virus but not be showing symptoms yet.
  • They must stay at home for 14 days from the first day you felt poorly, even if they feel well.
  • Seek help if existing symptoms get worse (e.g. difficulty breathing) by calling NHS 111.
  • In an emergency, call 999 & inform the call handler about your potential exposure to COVID-19.
  • Click here to download a handy poster with all of the above key info.

 

What to do if someone in your household has symptoms or has tested positive

  • Tell people delivering things to your home to leave them outside.
  • Do not shake dirty washing before putting it in the washing machine.
  • Use a different bathroom if possible. If this is not possible, clean it each time after you use it.
  • Use separate towels and keep them in your own room.
  • Wipe all surfaces you have touched using strong household products (disinfectant).
  • Regularly clean the bathroom using household products.
  • If you share a kitchen, anyone with symptoms should use the kitchen after everyone else and should clean all surfaces afterwards.
  • Anyone with symptoms should eat in their own room.
  • Where possible, use a dishwasher. If this is not possible, use separate tea towels, crockery and cutlery and a separate sponge/ brush for washing.
  • Clean surfaces with household cleaner, that you often touch several times a day such as: door handles, handrails, remote controls, table tops

Staying safe during the Covid-19 Pandemic.

  • Download this useful booklet from Public Health England with guidance specifically for tenants in shared accommodation
  • Be aware, however, that additional national restrictions about meeting up have come into effect from 5th November 2020 https://www.gov.uk/guidance/new-national-restrictions-from-5-november
  • The booklet is a handy resource that helps provide guidance on how you and those you share a house with can stay safe within your home, including the steps you should take if someone tests positive for coronavirus or is displaying symptoms.
  • There is also guidance on support available if you or someone you live with has to isolate as well as details of services that can help during this time.

 

Other Useful Links

 

We hope all our tenants are staying safe and well and that you take the time to read through this important info.

Remember to let us know if you are self-isolating and lastly, if you do have any queries, then we are here to help. Our branches are currently open strictly by appointment only during the Second National Lockdown and we are fully contactable by phone or email.

Author: HOP Cat

As we all face a second national lockdown from Thursday, 5th November, here’s a quick overview for what it means for our customers.

The Housing Secretary has confirmed that estate and letting agencies can continue to operate, and that people can still move house during the national lockdown period.

The property market will remain open,  but we’ll be following the latest advice, which means tightening up even further on our existing safety measures:

  • The HOP Branches in both Leeds and Pudsey will remain open to support all our customers but strictly by appointment only.
  • We are offering Online Viewings in the first instance to anyone wishing to view a sales or rental property.
  • Viewings and in-person property visits can take place, but in line with strict safety guidance.
  • Maintenance will continue as tradespeople are still allowed to enter your property to carry out works, following safety guidance.
  • We will continue to answer any queries you may have and are fully contactable by phone or email, in the usual way, although some of our staff may be working from home.
Please read our updated guidance below.

 

Updated Viewings Guidance

Online Viewings and Virtual Tours are to be prioritised in the first instance, so we can keep visits to a minimum and we will strictly follow the full safety guidance. We will only permit in-person viewings with customers that have confirmed a serious intent to move.

  • Customers should not book a viewing if anyone in their household is shielding, self-isolating or feeling unwell.
  • We will not attend any property where anyone in the household is self-isolating or symptomatic.
  • Viewings are restricted to 15 minutes.
  • No more than two people can attend a viewing. Children are not currently permitted to attend.
  • If the two viewers are from separate households, they will need to enter and view the property separately.
  • We will not be able to offer customers lifts to the property at present.
  • Face coverings will be worn by staff and customers throughout the viewing and social distancing measures will be adhered to.
  • Property Negotiators will be equipped with their own mask and hand sanitisers. Viewers should bring their own a mask and hand sanitiser to the appointment.
  • Hand sanitising will be carried out by all viewers and negotiators before entering a property and immediately after leaving every appointment.
  • Tenants or Vendors will need to vacate the property during the appointment to minimise contact and to maintain social distancing measures.
  • Prior to the viewing, we request that all internal doors and windows are be opened in order to minimise contact with hard surfaces and to ensure good ventilation.
  • After each viewing, the Tenant/Vendor should sanitise all door handles and other hard surfaces that may have been touched.

Maintenance

Where we are responsible for the management of your property, we’ll continue to arrange maintenance as required, ensuring that all our tradespeople are fully compliant with the latest safety advice and equipped with PPE. Tenants should log maintenance in the usual way at: hop-property.co.uk/report-a-repair/

  • We will be suspending our in-person Property Inspections during this period but will undertake Virtual Inspections wherever possible.
  • Neither Staff nor Contractors will attend any property where anyone in the household is self-isolating, symptomatic or shielding.
  • Throughout the appointment, social distancing of 2 meters will be adhered and Contractors will wear a mask throughout.
  • We request that handwashing facilities (ideally with separate or disposable towels for drying) are made available to us, however, Contractors will always be fully equipped with suitable hand sanitisers and/or protective gloves which can be used throughout the appointment.
  • Contractors will carry hand sanitizer, which will be used before entering a property and immediately after leaving every appointment.
  • If we are attending your property to carry out maintenance, you should ensure easy access to all the parts of the property they need to work in, and make efforts to minimise contact with the Contractor or Staff while they are at work, for example by staying in a different room.
  • You should not provide any refreshments to Contractors or Staff during an appointment.
  • After each appointment, the Tenant should sanitise all door handles and other hard surfaces that may have been touched.

Sales & Lettings Valuations

For convenience, and to minimise risk, we offer virtual valuations with our experts for those wishing to sell or let out their property. If you would like to book a Lettings or Sales Valuation, please click here. In instances where we undertake a face-to-face valuation, we will adhere to the following guidelines:

  • Customers should not book a valuation if anyone in the household is shielding, self-isolating or feeling unwell.
  • Our valuers will be wearing a mask throughout the appointment.
  • We request that handwashing facilities (ideally with separate or disposable towels for drying) are made available to us, however, our Valuers will always be fully equipped with suitable hand sanitisers and/or protective gloves which can be used throughout the appointment.
  • Throughout the valuation, social distancing of 2 meters will be adhered to at all times.
  • Much as we enjoy a cuppa when discussing your property, you should not provide refreshments.
  • When it comes to doing an inspection and taking notes for the floorplan, we politely request that customers vacate the property to minimise contact and to adhere to social distancing measures.
  • Prior to the appointment, we request that all internal doors and windows are be opened to minimise contact with hard surfaces and to ensure good ventilation.
  • If your property benefits from outside space, please open bi-fold or patio doors for us in advance for access and increased ventilation.

We hope that the above help to explain our new processes and offer reassurance that we are following Government guidance and doing our very best to maintain the safety of our customers and staff.

Should you have any queries, then please do ask when you are booking your appointment or if you are a Tenant, do not hesitate to give your Property Manager a call.

As we all face a second national lockdown from Thursday, 5th November, here’s a quick overview for what it means for our customers.

The Housing Secretary has confirmed that estate and letting agencies can continue to operate, and that people can still move house during the national lockdown period.

The property market will remain open,  but we’ll be following the latest advice, which means tightening up even further on our existing safety measures:

  • The HOP Branches in both Leeds and Pudsey will remain open to support all our customers but strictly by appointment only.
  • We are offering Online Viewings in the first instance to anyone wishing to view a sales or rental property.
  • Viewings and in-person property visits can take place, but in line with strict safety guidance.
  • Maintenance will continue as tradespeople are still allowed to enter your property to carry out works, following safety guidance.
  • We will continue to answer any queries you may have and are fully contactable by phone or email, in the usual way, although some of our staff may be working from home.
Please read our updated guidance below.

 

Updated Viewings Guidance

Online Viewings and Virtual Tours are to be prioritised in the first instance, so we can keep visits to a minimum and we will strictly follow the full safety guidance. We will only permit in-person viewings with customers that have confirmed a serious intent to move.

  • Customers should not book a viewing if anyone in their household is shielding, self-isolating or feeling unwell.
  • We will not attend any property where anyone in the household is self-isolating or symptomatic.
  • Viewings are restricted to 15 minutes.
  • No more than two people can attend a viewing. Children are not currently permitted to attend.
  • If the two viewers are from separate households, they will need to enter and view the property separately.
  • We will not be able to offer customers lifts to the property at present.
  • Face coverings will be worn by staff and customers throughout the viewing and social distancing measures will be adhered to.
  • Property Negotiators will be equipped with their own mask and hand sanitisers. Viewers should bring their own a mask and hand sanitiser to the appointment.
  • Hand sanitising will be carried out by all viewers and negotiators before entering a property and immediately after leaving every appointment.
  • Tenants or Vendors will need to vacate the property during the appointment to minimise contact and to maintain social distancing measures.
  • Prior to the viewing, we request that all internal doors and windows are be opened in order to minimise contact with hard surfaces and to ensure good ventilation.
  • After each viewing, the Tenant/Vendor should sanitise all door handles and other hard surfaces that may have been touched.

Maintenance

Where we are responsible for the management of your property, we’ll continue to arrange maintenance as required, ensuring that all our tradespeople are fully compliant with the latest safety advice and equipped with PPE. Tenants should log maintenance in the usual way at: hop-property.co.uk/report-a-repair/

  • We will be suspending our in-person Property Inspections during this period but will undertake Virtual Inspections wherever possible.
  • Neither Staff nor Contractors will attend any property where anyone in the household is self-isolating, symptomatic or shielding.
  • Throughout the appointment, social distancing of 2 meters will be adhered and Contractors will wear a mask throughout.
  • We request that handwashing facilities (ideally with separate or disposable towels for drying) are made available to us, however, Contractors will always be fully equipped with suitable hand sanitisers and/or protective gloves which can be used throughout the appointment.
  • Contractors will carry hand sanitizer, which will be used before entering a property and immediately after leaving every appointment.
  • If we are attending your property to carry out maintenance, you should ensure easy access to all the parts of the property they need to work in, and make efforts to minimise contact with the Contractor or Staff while they are at work, for example by staying in a different room.
  • You should not provide any refreshments to Contractors or Staff during an appointment.
  • After each appointment, the Tenant should sanitise all door handles and other hard surfaces that may have been touched.

Sales & Lettings Valuations

For convenience, and to minimise risk, we offer virtual valuations with our experts for those wishing to sell or let out their property. If you would like to book a Lettings or Sales Valuation, please click here. In instances where we undertake a face-to-face valuation, we will adhere to the following guidelines:

  • Customers should not book a valuation if anyone in the household is shielding, self-isolating or feeling unwell.
  • Our valuers will be wearing a mask throughout the appointment.
  • We request that handwashing facilities (ideally with separate or disposable towels for drying) are made available to us, however, our Valuers will always be fully equipped with suitable hand sanitisers and/or protective gloves which can be used throughout the appointment.
  • Throughout the valuation, social distancing of 2 meters will be adhered to at all times.
  • Much as we enjoy a cuppa when discussing your property, you should not provide refreshments.
  • When it comes to doing an inspection and taking notes for the floorplan, we politely request that customers vacate the property to minimise contact and to adhere to social distancing measures.
  • Prior to the appointment, we request that all internal doors and windows are be opened to minimise contact with hard surfaces and to ensure good ventilation.
  • If your property benefits from outside space, please open bi-fold or patio doors for us in advance for access and increased ventilation.

We hope that the above help to explain our new processes and offer reassurance that we are following Government guidance and doing our very best to maintain the safety of our customers and staff.

Should you have any queries, then please do ask when you are booking your appointment or if you are a Tenant, do not hesitate to give your Property Manager a call.