Our Awards

We are proud to have won multiple awards since 2012.

Delivering award-winning customer service year after year… after year…

We are incredibly proud of our award wins, which most recently includes the Best Estate Agent Award 2020, officially recognising us as in the top 5% of letting agents in the whole of the UK.

We are chuffed to bits to have collected so many over the years, as they demonstrate our dedication to providing the highest standard of expertise and customer care to all of our tenants and landlords.

Our Awards

2021: Feefo Gold Trusted Award

To win this award in recognition of the remarkably high levels of service that we managed to deliver – despite the challenges of the pandemic –  is a real achievement to be proud of.

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2021: Best Estate Agent Award Winner in Lettings

HOP Leeds and HOP Pudsey branches showed an outstanding level of service and care towards prospective clients and we are delighted to award these superb branches with a score of “Exceptional”.

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2020: Investors In People

In our industry, it’s the people that really make the difference. That’s why we firmly believe in supporting our staff to be the best they can be. Investors In People is a globally recognised standard and we are incredibly proud to be awarded the accreditation.

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2020: Best Estate Agent Award Winner in Lettings

The evaluation for the award works through a number of stages, starting with 25,000 agents UK-wide which are then whittled down to the very top performers in the industry.

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2018/2019: Best Estate Agent Award Winner

New for 2018/19, the EA Masters Best Estate Agent Guide sets a new standard for awards. Supported by Rightmove and the Property Academy the awards seek to recognise the top performing brands.

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2018: Feefo Trusted Service Award

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers.

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2016: Best Small Northern Lettings Agency of the Year - Silver

Our fifth consecutive win at these awards! The judging panel commented: “Let Leeds is a great business. Its ethos is that ‘Every Move Matters” and the panel found that the Let Leeds team seek to embody this at every turn”

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2015: Best Single Northern Office – Gold

This award highlighted the improvements made to the business and the service provided to our customers. Winning the award proved that our current strategy of optimising the way we work and the services we offer is effective.

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2014: Northern Letting Agent of the Year - Silver

The judges commented that “Let Leeds is positive and helpful and works to ethical and stringent standards. There is a real urge to demonstrate a dynamic, innovative approach and they are very vocal in wanting to shake the market up.”

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2013: Sunday Times Letting Agency of the Year, Northern Office - Gold

MD Luke Gidney commented “We always strive to do the very best for our Tenants and Landlords. It is a great honour and privilege for Let Leeds to pick up its second national gold award in a matter of weeks.”

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2013: Yorkshire & Humber ESTAS Award – Gold

“The ESTAS are about recognising the hard work agents put in every day of the year” says Simon Brown who runs the national scheme. “So to be shortlisted is a great achievement, but to win is the highest accolade any agent can achieve”.

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2012: Best Northern Single Letting Agency - Silver

“Landlords and Tenants can be confident that the agents displaying this awards medal represent the very best of the best. I am delighted that these awards shine a light on those firms that are exceeding standards at every level.”

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2012: 'Best Letting Agent in Yorkshire' and 'Top 10 Agent in Yorkshire' at the ESTAS

Jon Notley, Commercial Director of Zoopla said “The ESTAS are about consumers; consumers who have recognised agents for the high standard of customer service that they provide”.

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It's not just about awards

We are incredibly honoured to have received numerous awards for our approach to customer care (and love to receive them of course!). But what matters most are not the awards themselves, but the fact they demonstrate our ongoing dedication to customer service, year after year.

Our ethos is ‘every move matters’, which means we pride ourselves in delivering first class customer service at every step of your journey. Winning these awards helps to give new customers important reassurance that we have earned our reputation and have a great number of years experience in the market under our belt.

For further peace of mind, it’s also good to know that we are fully regulated by The Property Ombudsman, ARLA Propertymark and SafeAgent, which means we adhere to best practices that governs the way we operate and carry out our business.

We are also proud holders of an Investors In People accreditation for our continual investment in our staff.

Our Accreditations

Customer reviews

  • 4.5/5
Independent Service Rating based on 549 verified reviews.

“Excellent customer service .”

First class service from HOP and would highly recommend them . Rich and Jon are fantastic , very professional but…

Lesley Howard

“Look after tenants and house. Very responsive.”

- deal with problems straight away - easy to get hold of - explain things clearly


The best service ever.I find e easy solution 😊


“Brill so far”

Really friendly staff, and show a willingness to make sure there are no issues and that outstanding issues are being…



By and large good contact and communication


Very professional

Mr Gordon Barker

It was well organized and staff were quick to respond


Great lettings and management team

Michael Firestone
For a chat about our award-winning services, contact our friendly team.

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